FIFireplacesDirect★★★★★
I invested $4,700 in a wood-burning…
I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used.
I reached out to the company hoping they would stand behind their product, but I was met with delays, excuses, and no real solution—no refund, no exchange, just a frustrating experience from start to finish.
For such an expensive purchase, this level of quality and customer service is completely unacceptable. I regret buying from this company and would warn others to be very cautious. Especially with a lady named Meg!
2026-04-27
SPSpotix★★★★★
I invested $4,700 in a wood-burning…
I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used.
I reached out to the company hoping they would stand behind their product, but I was met with delays, excuses, and no real solution—no refund, no exchange, just a frustrating experience from start to finish.
For such an expensive purchase, this level of quality and customer service is completely unacceptable. I regret buying from this company and would warn others to be very cautious.
2026-04-15
