I am writing to file a formal complaint…
I am writing to file a formal complaint against First Premier Home Warranty Company regarding an unresolved reimbursement issue. Aug. 18, 2025, I filed a service claim with First Premier Home Warranty. A technician was assigned but failed to respond. I contacted FP and was assigned a 2nd company, who stated they do not work with FP due to non-payment issues. After contacting FP again, I was told to find my own contractor, obtain a diagnosis, and submit it for approval. I did so promptly, and the company confirmed that reimbursement would be issued once approved. Despite this, weeks passed without payment. On 9/3/25, I was told I needed to sign a “Cash in Lieu” form before reimbursement could be processed. I completed and submitted the same day. Once again I called on 9/30/25, and spoke with an individual named Todd, who claimed to be the owner. The call lasted nearly two hours, during which he was extremely unprofessional. I was told reimbursements take 45 days. 11/6/25, 45 days had passed and no payment had been received. Upon calling again, a rep stated the reimbursement had been processed and that my credit card would be credited within a few days. The approved reimbursement amount was $115, as stated in writing on the Cash in Lieu form, which also specifies that payment would be issued to my original form of payment or via check. However, on 11/7/25, I received a credit of only $51, and it was applied to not my original payment method, nor by check as agreed. I am still owed $64. At the time of writing this complaint, I have been on hold for 55 minutes, and over the course of this process, I have spent more than 16 hours attempting to resolve this issue. Well at 59 min the call was disconnected. I am not surprised! I am requesting that First Premier Home Warranty immediately issue the remaining $64 reimbursement as promised, using the correct payment method as specified in their own documentation within 5 days of receipt of complaint.