I have been trying to cancel my account…
I have been trying to cancel my account for almost a month now. It is antiquated to have to mail a form in. I mailed the form on 3/3, it is 3/28 and I was just charged again. The customer service is terrible, you wait on hold for an hour, choose the call back option, never get a call back. I would never use Ackerman Security again. They held me hostage during a national pandemic with a long term contract and now my contract is up and it is an act of congress to cancel it. I think it is a scheme to continue to get money out of you. Terrible, terrible customer service.