Item not Received and Reverb not refunding my Money
I purchased a used fender reverb guitar pedal from a seller in the Nederlands on 19 July with the seller saying they shipped the item on 21 July and adding a nonsense tracking number on the reverb platform. Neither the Dutch or Polish post where it was supposed to head recognise the tracking number. I escalated to Reverb that I have not received the item after 2 weeks and that the tracking details show nothing and their customer service appears to be on a different planet (they often take days to reply, their customer service agent said he was off and then sick after not replying for days??, some of their replies have part of the sentences missing, and they have stated I need to return the item for my refund even though I have received nothing which was more than clearly articulated???). Out of frustration, I have now raised an item not received chargeback with my Bank Card issuer. I am now awaiting an update from my Bank on the status of my dispute as their last update today was they had reached out to Reverb informally but Reverb have so far not consented to refund my money. The Bank stated they have now opted to raise a formal chargeback dispute request through VISA :( Reverb states they have a Buyer Portection policy which appears to be absolute nonsense. I have bought and sold high end items on Reverb as I would highly recommend for Buyers to BEWARE!!!