Unprofessional and frustrating
Update: They have acknowledged and agreed to provide me with the refund. I booked MaidPro Waterloo for my cleaning yesterday, and the entire experience was incredibly horrible and frustrating. On the day of the appointment, the cleaner did not arrive during the scheduled window. When I called the office, I was told she was running late due to an earlier job and would arrive after an hour. I was also told I would receive a text with her updated ETA -no message or alerts ever came. When the cleaner finally arrived, I asked her to call me when the cleaning is about to be completed. After 2 hrs, I received a text that the cleaning had been completed. I returned to check in and was shocked to find almost nothing had been done. After 2 hours, she had only partially cleaned two bathrooms(only the mirrors and the sinks), no wiping the bathroom floors, no vacuuming the carpets, kitchen, or hall, and no cleaning the fridge, which were all part of the agreed services. I called the office again, and they assured me the job would be completed before 5 pm. I went back at 4:40 pm to check(3.5 hours) I was shocked to discover she had left the property, without informing me, and without doing any of the 49 checklist cleaning. I called the office once more, frustrated, but they did not picked up, they say their offices closes by 4 pm. I put an email and a voice note to inform that the cleaning job was not done and requested a refund. When I inquired how they ensure that the cleaning job is actually completed, they said they only check clock‑in and clock‑out times -but they dont check if the actual cleaning work was carried out! I have shared the pictures of how the home was left with the office and am waiting for them to respond to my complaint. This experience was so unprofessional, stressful, and left me with an unclean home on a strict deadline, with no confirmation from the owner or the office that they would correct the mistake and refund me the amount I paid for the entire home cleaning service, which was hardly 5% done. I would never go with MaidPro again, and I strongly want to alert others- even when you choose a well‑known, “acclaimed” company, it does not guarantee they will deliver the service you paid for. My experience taught me we cannot rely on their scheduling, communication, or quality of work. I hope my review helps others avoid the stress and disappointment I went through.