Unsupportive and disappointing
They won’t support you if there’s a parcel weight/size discrepancy dispute. Be wary that even if you send them the required pictures to prove the size and weight of the parcel, they will still take the couriers side and deduct from the card attached to your account. Their responses were repetitive and they will not listen to your points or concerns when it comes to disputes. Even though they provide a service that’s useful, I will no longer be using them after this. Just look at whatever couriers they have and cut them out as the middle man. Honestly they’re already a dodgy company for making you purchase ‘credits’ instead of paying for the exact postage price. In addition to that, once you add your credit/debit card you will not be able to remove it. Just a warning to whoever’s considering them, but especially small business owners !