This is a completely unethical and…
This is a completely unethical and ineffective company. Once they have your money they make it impossible to get follow up retainers and will not allow you to speak with a human being. I went through the same thing with Smile Direct club. Avoid them because once they get your money they will not deliver what was promised. Further proof of their dishonesty is clear in their reply. IT IS IMPOSSIBLE TO GET A REPLY THROUGH THE APP.