Problem with a Harbour cardigan which…
Problem with a Harbour cardigan which arrived with no spare button, not what you expect from a premium product. Contacted Joules chat and was assured this would be investigated and an email would be sent, nothing was received so I telephone and spoke to Jody who is part of customer service, she has arranged a partial refund of £5 for the inconvenience and is trying to source a spare button. I shouldn't have had to contact Joules twice but at least Jody took my concern/complaint seriously and tried to find a solution for me.