They make it really hard to cancel
They make it really hard to cancel and I believe it's to an illegal extent. I kept messaging the customer service chat, and it was impossible to resolve the issue there. They would ask "why don’t you pause instead of cancel?" I said no, cancel. Then they said I didn’t respond and then closed the chat and I had to start over. The customer service line took a while to get through to - If you say you are trying to cancel in the menu they will just tell you to go back to the chat - So I had to say a different menu option to get them to talk to me. Once I got on the phone it was simple and the rep was rude saying "well all you had to do was call." Not true obviously. There should be an easy option to cancel. The banking did not meet my needs and I did not want to be charged $6 in a month.