Cold Food, Contradictory Support, and No Refund
Absolutely awful service. I ordered hot food from TGI Fridays, and it arrived completely cold and inedible. This wasn't a minor delay; this was a complete service failure. Here are the facts that I confirmed with their own support agents: My food was marked 'ready' by the restaurant at 16:55. A Bolt support agent (Katerina) confirmed in our chat that the courier did not pick up the order until 17:11. This is a 16-MINUTE WAIT where my hot food was left sitting. This is why it was cold. This is 100% Bolt's failure to manage its logistics. Customer support was a nightmare. One agent ('George') lied and told me it was only a "1-minute delay." Another agent ('Katerina') admitted the 16-minute wait but still refused a refund and tried to blame the restaurant. Now, they just send automated replies ignoring their own evidence. They are happy to take your money, deliver cold, unsafe food, and then lie to you to avoid a refund. I have been forced to file a formal complaint with the Cyprus Consumer Protection Service and am initiating a chargeback. Avoid this company at all costs. You will not get the service you pay for, and you will get zero support when something goes wrong.