The quality of Midway's customer…
The quality of Midway's customer service has dramatically slipped over the past 2 years. They are now defaulting to a third-party "shipping protection" called Extend. One of my recent packages was lost by USPS, and when I called Midway Customer Service, I was informed that they could do "nothing" and that I needed to file a claim with Extend. I filed the claim, and Extend denied the claim without giving any reason. I'm now out the cost of the item, the shipping, tax and the shipping protection fee. My only recourse is to file a claim with my credit card company, letting them know that Midway does nothing for its customers. Sad, really. This used to be a fantastic company.