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Bruce

墨西哥

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2 条评价

Tom's Key Company

Tom's is a no go

Tom's is a no go, a real crap shoot. My vehicle was properly described as a 2024 Ford Escape with a push button start. Tom's sent a key fob that looked ok, together with a programmer that apparently does not work for push-button stat cars. I verified that fact with customer service from "Car Keys Express" which makes the "EZ Installer" . Tom's convinced me that another installer would work so I returned the "EZ" and received a "Find My Key" installer. That one also did not work and I was able to talk a a really nice HUMAN from 'Find My Key" who informed me that their installer would never work on a push button start vehicle. I returned everything and, in time, was fully refunded EXCEPT for a $3.93 "Free & Easy Returns + Lost or Damaged Package Protection" , which I never signed up for and was never told it was added to my order and was non-refundable. It was only after some back and forth with Tom's AI service "team" , and my threats of making a campaign of providing negative reviews, that they finally refunded that $3.93. You can expect Tom's AI "team" to provide a soothing response to this review, but beware. Until Tom's cleans up their act and rids themselves of AI generated content,I cannot recommend Tom's.

2026-06-01有帮助 1
Tom's Key Company

BEWARE of TOM's. They act UNETHICALLY.

Tom's uses an AI device to answer calls and make suggestions. The EZ installer they sent me for my 2014 Ford Escape push button start, along with a key fob for that vehicle, did not work. They suggested that I return that installer for another installer called Find My Key. I did so, received and tried the FMK installer and found out from the FMK installer and from Find My Key tech support that the installer would not work for my push button start. What a runaround and a huge headache and waste of my time. I cannot recommend this company, as they seem to enjoy giving people a runaround in hopes that some will not request a refund. That is UNETHICAL. BEWARE!

2026-05-18有帮助 1