Minus 5!
We had a DISGUSTING experience with Renewal by Andersen of Greater Maine Bangor. Salesman walks in sees almost new house: 20 years old with original Anderson doors. He knows we have standard size doors and that selling us custom sizes (what Renewal says they do) is wrong but he continues. During the sales process, we were told we needed custom-sized French doors and full frame and casing replacement. Then the measuring expert comes says standard sizes work and we save 7%. They rip out frames and casings anyway and put in new everything including the exact same size doors as we have. Then we find our old doors fit in the new frames. Great way to treat your best customers! Horrible installation too! Doors open on their own, the door frames are visibly out of alignment, there are gaps covered with excessive caulking, and the doors are drafty unless locked. They also rattle when closed. Weatherstripping began failing within days and repairs didn’t last. During installation, parts of our wired security system were removed and returned disconnected, leaving it non-functional. We were later told we were responsible for removing it, even though nothing in the contract said that. We also had personal property damaged during installation. Overall, this experience involved misleading information during the sales process and substandard workmanship. For the price charged (about $46,000), we expected much better. I would strongly recommend getting multiple quotes and asking very detailed questions before signing anything. If there is more than one page of fine print run for cover. Our contract is 12 pages long.