Good customer support
I submitted my visa application for Sri Lanka without prior sufficient research and in the end I did not even included the correct dates but since the booking process / order process was quite short and without final review stage I was already done without knowing it :-). I then contacted the customer service and told them that I want to cancel immediately because also the dates were wrong and I didn't foresee that the order commitment is so fast and without this last check. They were super helpful and enabled my refund, hence transferred me the money back. I was really very positively surprised in how professional they treated my refund / return.