Terrible return + support from Magdalena
TERRIBLE return process and I am still waiting for my refund with no confirmed timelines. The luggage arrived and frankly looked cheap so I submitted the return request and they did not auto generate the return label! I then called support where they asked me for a PICTURE that the luggage is still unworn. Sorry this never happened for any other brands and already a red flag. Magdalena was also quite abrupt on the phone and not someone I would place dealing with customers in general. I followed the process, sent the bag and emailed her back asking for timelines over a week later. She just gave a generic robotic answer with NO timelines on when the refund will be issued. I do NOT recommend this company to anyone and I’m now $300 at lost still!!