Travelpro® USA

感谢您分享您的反馈。我们很遗憾听到您的经历，并理解您对保修流程的不满以及遇到的困难。 我们已通过 Trustpilot（这是私人的）请求提供更多信息，以便我们可以仔细查看您的案例并更好地了解可能发生的情况。我们很高兴有机会进一步审查这一问题，并希望协助找到解决方案。

Thank you so much for your fantastic 5-star review, Roch! We're delighted to hear that you were kept informed throughout the shipping process and that your luggage arrived promptly. It's wonderful to know the luggage performed well right out of the box and that you're happy with the wheel performance and overall quality. Thank you for choosing Travelpro, and we wish you many safe and enjoyable travels ahead!

Thank you for your review. While we're sorry to hear that your initial experience was frustrating, we're pleased that our team was able to resolve the issue and get you taken care of. We're glad you're now enjoying your new suitcases and appreciate you giving us the opportunity to make things right. We wish you many wonderful travels ahead!

Thank you so much for your fantastic 5-star review, Jeanne! We're honored to hear that you've trusted Travelpro for many years and that your luggage continues to stand up to the demands of travel. Your loyalty and kind words mean a great deal to us. Thank you for choosing Travelpro, and we look forward to being part of many more journeys to come! ✈️🧳

Thank you for your feedback, Alex. We're sorry to hear that your experience with our warranty process did not meet your expectations. We understand your frustration regarding the replacement parts and associated costs. We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love your luggage. Your support means a lot to us. Thank you for choosing Travelpro, and we wish you many happy travels ahead!

Thank you so much for your fantastic 5-star review! We're delighted to hear that you've enjoyed our products, website experience, customer service, and returns process. Making it easy to do business with us is exactly what we strive for. Thank you for choosing Travelpro, and we look forward to being part of your future travels!

Thank you so much for your fantastic 5-star review, Robert! We're thrilled to hear about your experience with Delores. Providing caring and attentive service is something we value greatly, and we're delighted she was able to make such a positive impact. We will be sure to share your kind words with her. Thank you for choosing Travelpro, and we wish you many safe and enjoyable travels ahead!

Thank you so much for your fantastic 5-star review, Kenneth! We're thrilled to hear that you're enjoying your new bag and that its design and build quality have met your expectations. It's also great to know that your order was processed quickly. Thank you for choosing Travelpro, and we wish you many safe and enjoyable travels ahead!

Thank you so much for your fantastic 5-star review, Lucinda! We're thrilled to hear that your carry-on arrived earlier than expected and that the lightweight design and quality craftsmanship are exactly what you were looking for. We're also glad you love the color! Thank you for choosing Travelpro, and we wish you many wonderful travels ahead.

Thank you so much for your fantastic 5-star review, Kathy! We're delighted to hear that you love the thoughtful design, roomy pockets, and durability of your new luggage. It's great to know that the soft-sided opening and medium size are a perfect fit for your travel style. Thank you for giving Travelpro a try, and we hope your new luggage serves you well on many adventures to come!

Thank you so much for your fantastic 5-star review, Crystal! We're thrilled to hear that you're happy with your purchase, the fast shipping, and the customer service you received. Your kind words mean a lot to us. Thank you for choosing Travelpro, and we wish you safe and happy travels!

Thank you so much for your fantastic 5-star review, Kenneth! We're delighted to hear that you're enjoying the look, smooth rolling performance, and craftsmanship of your new luggage. Knowing that you consider it top tier is wonderful feedback for our team. Thank you for choosing Travelpro, and we wish you many great travels ahead!

Thank you so much for your fantastic 5-star review, Bradley! We're honored to have earned your trust and are delighted to hear how impressed you've been with the value, quality, and functionality of your Travelpro luggage. It means a great deal to know that after your research, Travelpro has become your luggage brand of choice. Thank you for your continued support and recommendation. We look forward to being part of many more journeys ahead!

Thank you for your feedback, Adrian. We're sorry to hear that your experience with your backpack and the warranty process did not meet your expectations. We understand how frustrating it can be when a claim requires additional documentation and communication, especially when you're seeking a resolution for a product issue. We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We were unable to find your case with the information provided in this review. We appreciate your patience and the opportunity to review this matter further.

Thank you for your feedback, Andy. We're sorry to hear about the delivery issue and the frustration this situation has caused. We understand how disappointing it can be when an order does not arrive as expected and the resolution process does not meet your expectations. We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.

Thank you for your feedback, Stephen. We're very sorry to hear about the repeated wheel issues you experienced with your luggage. We understand how concerning and frustrating it can be when a product does not perform reliably, especially when traveling and depending on it during your trips. We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.

Thank you for your feedback. We're sorry to hear that you were disappointed with your warranty experience and the replacement process. We understand how frustrating it can be when there is confusion regarding warranty coverage and associated replacement costs, particularly when your expectations differ from the outcome provided. We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.

Thank you for your feedback, Nancy. We're sorry to hear about your experience and understand your disappointment regarding the zipper issue and the outcome of your warranty claim. We appreciate the time you've taken to share your concerns and understand the frustration when a repair or replacement solution is not immediately available. We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.