Travelpro® USA

Thank you for your feedback, Benjamin. We're sorry to hear that your experience with your Maxlite 5 and warranty claim did not meet your expectations. We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.

Thank you for taking the time to share your feedback, Laura. We're very sorry to hear that your recent experience did not meet the expectations you've developed over the many years you've been a Travelpro customer. We understand how frustrating it can be when a product does not perform as expected and when the service experience does not provide the support you're seeking. We already have your information associated with this review and will have our team take a closer look at your case to see how we may be able to further assist you. We appreciate your loyalty over the years, your patience, and the opportunity to review this matter further.

Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand how frustrating this situation must have been. Unfortunately, once an order has been shipped, our carriers are not always able to accommodate cancellation requests, even when we receive them shortly after the order is placed. We recognize how disappointing this can be, and we're sorry for the inconvenience it caused. We have requested additional information through Trustpilot (it's private) so we can take a closer look at your case, further investigate what happened, and see how we may be able to improve your experience moving forward. We appreciate the opportunity to review your concerns and learn from your feedback.

Thank you so much for your fantastic 5-star review, Mary! We're thrilled to hear that you found our website easy to use and that your order arrived quickly and accurately. It's great to know you're happy with the quality and craftsmanship of your luggage. Thank you for choosing Travelpro, and we wish you safe and enjoyable travels!

Thank you for taking the time to give us your feedback. We're very sorry to hear about your experience and understand how frustrating the experience was. Providing a smooth and helpful customer service experience is important to us, and we regret that we fell short of your expectations. We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further. EDIT: It appears we were unable to identify your case based on the information available in your review. To investigate your concerns and provide assistance, we will need information that allows us to locate your claim, such as the email address associated with your account, your ticket number, or your order number. Without these details, we are unable to match your review to a specific case and review the circumstances further.

Thank you so much for your fantastic 5-star review, Kenneth! We're delighted to hear that your new luggage arrived ahead of schedule and was able to join you on your trip right away. It's especially wonderful to know that it matches your existing Travelpro pieces perfectly after seven years. Thank you for your continued trust in Travelpro, and we wish you many more happy travels ahead!

Thank you for your feedback. While we're glad to hear that you were satisfied with the product itself, we're very sorry for the issues you experienced with your replacement order and the delays in resolving the matter. Receiving incorrect items and waiting several weeks for a resolution is understandably frustrating and not the experience we want for our customers. We have your information via Trustpilot so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.

Thank you for your feedback, Nancy. We're sorry to hear about your experience with the warranty claim process and the frustration you encountered regarding the replacement part, installation guidance, and repair costs. We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.

Thank you so much for your fantastic 5-star review, Daniel! We're delighted to hear that your order arrived as promised and met your expectations. Providing quality products and reliable service is what we strive for every day. Thank you for choosing Travelpro, and we wish you safe travels wherever your next journey takes you!

Thank you so much for your fantastic 5-star review, Roy! We're honored to hear that your Travelpro bags are the best you've owned and that they've served you well on both national and international travels. It's wonderful to know that you appreciate their durability, visibility on the baggage carousel, and stylish design. Thank you for sharing your experience and for choosing Travelpro. We wish you many more great adventures ahead!

Thank you so much for your fantastic 5-star review, Edward! We're pleased to hear that you had a positive experience with our return and re-ordering process. Providing a smooth and hassle-free experience for our customers is always our goal. Thank you for choosing Travelpro, and we look forward to serving you again in the future!

Thank you for your feedback, David. We're glad to hear that you're pleased with the quality of the suitcases, but we're very sorry for the frustration you experienced with the return process and the handling of your RMAs. We understand how confusing and disappointing it can be when returns do not process as expected and getting answers feels difficult. We already have your information associated with this review and will have our team take a closer look at your case to see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.

Thank you so much for your fantastic 5-star review, David! We're thrilled to hear that you've found our products to offer excellent quality at a great value. Providing durable, reliable luggage at competitive prices is something we take great pride in, so your feedback means a lot to us. Thank you for choosing Travelpro, and we hope to be part of many more journeys ahead. Safe travels!

Thank you so much for your fantastic 5-star review, Robert! We're delighted to hear that you've been so satisfied with your Travelpro Crew Carry-On and chose the Crew Checked Medium Spinner for your larger travel needs. It's wonderful to know that our website made it easy to find exactly what you were looking for and that your order arrived quickly. We hope your new suitcase serves you well on your upcoming Europe trip and delivers the same quality you've come to expect from the Crew collection. Safe travels, and thank you for choosing Travelpro!

Thank you for your feedback, Beth. We're sorry to hear that your experience with our warranty process was disappointing. We understand your frustration and appreciate you taking the time to share your concerns. We've privately requested more information via Trustpilot so we can pull up your claim and see if there is anything else we can do.

First and foremost, we would like to sincerely apologize for the inconvenience you’ve experienced. We are very sorry to hear about the confusion surrounding the 100-day trial and the final sale messaging. We understand how frustrating this must feel, especially when expectations set during the purchase process do not align with what is later communicated. This is not the experience we want for our customers, and we truly appreciate you bringing this to our attention. We’ve requested additional information through Trustpilot (it's private) so our team can review your case in more detail—you can just provide us with your ticket #, order number, or email used in previous correspondence with us so we can reach out.

Thank you for reaching out and bringing this to our attention. We are genuinely sorry to hear about the difficulty identifying the sender of such a thoughtful wedding gift. We understand how important it is to be able to acknowledge and thank the sender, and we regret that we have not been able to assist you with this so far. Due to privacy policies, there can be limitations on the information we’re able to share, but we would still like the opportunity to review this further and see how we can help. We’ve requested additional information through Trustpilot (it's private) so our team can review your case in more detail—you can just provide us with your ticket #, order number, or email used in previous correspondence with us so we can reach out.

Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our options helpful and experienced amazing customer service along the way. While we’re sorry the items you initially tried didn’t quite work out, we’re so glad the return and exchange process was smooth and easy for you. It’s wonderful to know our team was happy to assist, and we truly appreciate your kind recognition of Delores—she’ll be delighted to hear your feedback about her integrity and professionalism. If you need anything else, don’t hesitate to reach out. Safe travels!

Thank you for taking the time to share your feedback regarding your recent experience with our product. We are genuinely sorry to hear about the issues you faced with your luggage and the frustration surrounding the warranty process and shipping cost. We understand how disappointing it can be when something goes wrong, especially so soon after purchase, and we regret that this experience did not meet your expectations. While we do aim to make our warranty process as smooth as possible, we recognize your concerns regarding the replacement shipping fee and how that may have impacted your overall experience. We’ve requested additional information through Trustpilot (it's private) so our team can review your case in more detail. Thank you for reaching out to bring this to our attention.

Thank you for taking the time to share your feedback regarding your recent experience with our product. We are genuinely sorry to hear about the issues you faced with your luggage and the concerns regarding the replacement you received. We understand how disappointing it can be when a replacement does not meet your expectations in size or quality, and we regret that your interaction with our warranty team left you feeling unsupported. This is not the level of service we strive to provide. We’ve requested additional information through Trustpilot (it's private) so our team can review your case in more detail—you can just provide us with your ticket #, order number, or email used in previous correspondence with us so we can reach out.