Travelpro® USA

First and foremost, we would like to sincerely apologize for the inconvenience you’ve experienced. We are very sorry to hear about the difficulty you encountered when trying to register your warranty and the frustration with the support you received. This is not the level of service we strive to provide. We’ve requested additional information through Trustpilot (it's private) so our team can review your case in more detail—you can just provide us with your ticket #, order number, or email used in previous correspondence with us so we can reach out.

Thank you so much for your 5-star review! We’re glad to hear you got a great deal on the large VersaPack® softside luggage and that the quality and durability are already making a strong impression. We truly appreciate your continued loyalty to Travelpro® and hope this bag delivers the same great experience as your others!

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the level of service or experience we aim to provide, and we understand how disappointing this must feel—especially after making such an important purchase. We would really like the opportunity to take another look at your situation and see how we can help. We’ve reached out to you privately through Trustpilot to gather a few additional details so we can better assist. We appreciate your patience and hope to connect with you soon.

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the impression we aim to leave, and we understand how disappointing situations like this can be. We would truly value the opportunity to take another look at your case and see how we can help. To better assist you, we’ve requested some additional details through Trustpilot. For your privacy and security, that information will be handled outside of this public forum. We hope to connect with you soon and work toward a resolution.

Thank you so much for your 5-star review, Paul! We’re happy to hear ordering was easy and that you’re enjoying the product. We truly appreciate you choosing Travelpro®!

Thank you so much for your 5-star review, Christine! We’re so glad our team was able to resolve the faulty wheel issue quickly and get your luggage replaced. We truly appreciate your kind words and are happy we could help keep you traveling smoothly!

Thank you so much for your 5-star review, Irina! We’re so glad to hear you’re happy with the product and that your order arrived quickly. We truly appreciate you choosing Travelpro®!

Thank you for bringing this to our attention—we’re sorry to hear about your experience. We understand how frustrating this must have been, especially after experiencing an issue with your handle and not receiving the resolution you expected. We’ve requested additional information through Trustpilot privately so we can look into this further, as the information provided here is not enough for us to locate your case. We appreciate your patience while we review this and work toward a resolution.

Thank you so much for your 5-star review, Lucile! We’re thrilled to hear the luggage feels well thought out for carry-on travel, looks great, and that you found the website helpful with detailed information. We truly appreciate you choosing Travelpro® and hope your bag makes every trip easier!

Thank you for bringing this to our attention—we’re sorry to hear about your experience. We understand how frustrating this must have been, especially after experiencing an issue with your wheel and having concerns about the warranty process. We’ve requested additional information through Trustpilot privately so we can look into this further, as the information provided here is not enough for us to locate your case. We appreciate your patience while we review this and work toward a resolution.

Thank you for bringing this to our attention—we’re sorry to hear about your experience. We sincerely apologize for the out-of-stock discrepancy and understand how frustrating it must have been to receive order updates only to later be advised the item was unavailable. We’ve requested additional information through Trustpilot privately so we can look into this further and review what happened. We appreciate your patience while we work toward a resolution.

Thank you for bringing this to our attention—we’re sorry to hear about your experience. We understand how frustrating this must have been, especially after receiving an item that did not meet expectations and having trouble submitting a review directly on our website. We’ve requested additional information through Trustpilot privately so we can look into this further, as the information provided here is not enough for us to locate your case. We appreciate your patience while we review this and work toward a resolution.

Thank you so much for your 5-star review, Maggie! We’re so glad to hear your hardside luggage rolled easily, fit everything you needed for your international trip, and worked well for longer travel. We also appreciate your thoughtful notes about the clamshell opening and hotel space—those details are so helpful for other travelers. Thank you for choosing Travelpro®!

Thank you so much for your 5-star review, Diana! We’re so happy to hear our customer service team helped you feel confident choosing the right suitcase for your daughter’s travel needs. We hope she has a wonderful first trip with it, and we truly appreciate you choosing Travelpro® for such a special gift!

Thank you for bringing this to our attention—we’re sorry to hear about your experience. We understand how frustrating this must have been, especially when the charging port did not match your expectations. This sounds like something we can definitely look into and help fix, and we’re committed to assisting our customers with getting the correct port since we know how important that feature is for travel. We’ve requested additional information through Trustpilot privately so we can review your case further and work toward a resolution.

Thank you for bringing this to our attention—we’re sorry to hear about your experience. We understand how frustrating this must have been, especially after following the return process and waiting for a refund update. We are currently working on your case and appreciate your patience while we review this further and work toward a resolution.

Thank you so much for your 5-star review, Douglas! We’re glad to hear our team was able to resolve your warranty issue and replace the luggage in question. It means a lot to know you’re satisfied with the outcome and that this is your third Travelpro® piece—we truly appreciate your continued loyalty and confidence in our products.

Thank you for bringing this to our attention—we’re sorry to hear about your experience. We’d like the opportunity to review what happened more closely, so we’ve requested additional information through Trustpilot privately to look into this further and see what options may be available.

Thank you so much for your 5-star review, Lilit! We’re so happy to hear you found the site easy to navigate and that the quality of your Travelpro® items stood out. We also appreciate your patience with the refund timing and are glad the process still felt professional and problem-free along the way. It means a lot that you’ll look to Travelpro® first in the future!

Thank you so much for your 5-star review! We’re thrilled to hear your suitcase was easy to navigate through the airport, moved smoothly, and felt durable and secure with the built-in lock. We truly appreciate you choosing Travelpro® and hope your bag makes every trip that much easier.