Briggs & Riley

Mahalo nui loa, Daniel and Anna, for nearly 25 years of loyalty to Briggs & Riley! It is an incredible honor to know that our luggage, backpacks, accessories, and customer service have remained part of your lives for so long. Our Simple as that lifetime guarantee was created to provide lasting confidence in every purchase, and we’re proud that your experiences have shown the promise is genuine.

Thank you for taking the time to recognize Kristie! We’re so pleased that her attentive communication and support made your entire experience exceptional. Sharing your recommendation with coworkers and fellow travelers is one of the greatest compliments we could receive. Your enthusiasm for both our products and customer care means a great deal to everyone at Briggs & Riley. We’ll be sure to share your wonderful feedback with Kristie and our team. She will be delighted to know that her dedication made such a lasting impression!

Six years of daily use is quite a testament to your bag, and we're so glad Kristie was able to help find the right solution when the zipper could no longer be repaired. Standing behind our products means supporting customers long after their original purchase, so your recognition of Kristie’s care and our service mean a great deal. Thank you for holding Briggs & Riley to such a high standard and for sharing this feedback!

Thank you for taking the time to share your experience. While we're sorry to hear that the backpack did not perform as expected, we're pleased that our team was able to assist and make the process as smooth as possible. At Briggs & Riley, we stand behind our products and are committed to providing the level of service our customers deserve. We appreciate your patience as we worked through the issue and are grateful for your kind words about our customer service team. It's wonderful to hear that you're continuing to enjoy your carry-on, and we truly appreciate your confidence in our brand. Thank you for sharing your thoughtful feedback and for recognizing the efforts of our team.

We are deeply sorry for the loss of your mother and extend our heartfelt condolences to you and your family. During such a difficult time, we’re grateful that Chris and Kristie could ease one concern by simplifying the process and arranging a comparable replacement in time for your travel. We also understand that your stickers were far more than decorations—they represented meaningful places, experiences, and memories collected over time. Knowing how much they meant to you, Kristie was especially glad to preserve and return them rather than allow that personal history to be lost with the original bag. Thank you for recognizing the compassion, thoughtfulness, and individual care behind our lifetime guarantee.

More than 25 years, 10 bags, and over 40 weeks of travel each year—that is an extraordinary testament to how thoroughly your luggage has been put to work. We’re proud that each repair restored your bags to proper working order and that our lifetime guarantee has consistently delivered on its promise. Thank you for your enduring loyalty and for continuing to recommend Briggs & Riley!

Thank you for sharing your experience! We understand how important it was to preserve your matching khaki set, and we’re delighted that Kristie took the extra care to locate a suitable sample replacement. We’re especially grateful to hear that her efforts restored your confidence in Briggs & Riley. Your patience and kind words mean so much to our entire team!

Thank you for sharing your story. Your trunk certainly covered a lot of ground, and we’re sorry it sustained such significant damage on the flight to Iowa. When the bag could not be repaired, we were proud to fulfill our promise by providing a replacement. Knowing that our customer service and lifetime guarantee proved dependable when you needed them most is incredibly meaningful to our team. We are honored that Briggs & Riley remains your trusted choice.

Thank you for taking the time to share your experience. We're honored that your wheeled duffle has been a trusted travel companion for more than 15 years. While we're sorry to hear it was damaged through years of use, we're delighted that Kristie was able to assist you and provide a replacement solution that met your needs. Your kind words about our product, service, and warranty are truly appreciated and will be shared with our team. We wish you many fun and memorable travels with your new bag!

Thank you for recognizing the personal care and communication provided by our team. Keeping customers informed and supported throughout the process is a responsibility we take seriously. We’re honored that your experience reflected that commitment.

Thank you for this wonderful review! We’re delighted that the service person kept you informed throughout the warranty process and helped you find a great replacement when your original bag could not be repaired. Your confidence in our products and lifetime guarantee means so much to our team. We truly appreciate your support and are grateful you chose Briggs & Riley!

Thank you for your incredible loyalty and support over the past 20+ years. We're delighted to hear that both you and your husband have trusted Briggs & Riley throughout your travels and that our luggage has delivered the combination of thoughtful design, functionality, and durability you expect. Your kind words about our guarantee and customer service mean a great deal to us, and we're grateful for your recommendation. Thank you for your continued confidence in our brand. We sincerely appreciate your support and are grateful to be part of your travel journey.

Thank you for sharing this amazing experience! We’re delighted that our team was able to provide a replacement when your trunk could not be repaired and that the condition of the replacement exceeded your expectations. Your kind words about your experience mean so much to us. Providing thoughtful solutions and standing behind our products are central to the service we strive to deliver every day. We’re truly grateful to have earned your lasting confidence and loyalty

We’re thrilled to hear about your positive experience and truly appreciate you taking the time to share it. We're so glad Kristie was able to help find the right solution for your damaged Sympatico spinner and make the process easy and enjoyable. We know how much our customers value their Briggs & Riley bags, and we're happy we could provide an option that worked well for you, including your preferred color. Thank you for recognizing our warranty and customer service commitment. We truly appreciate your support and hope your new bag accompanies you on many great journeys ahead.

Thank you for this incredible review! We’re thrilled to hear that Emma’s assistance and thoughtful answers made such a positive impression. Your kind words about our products and customer service mean so much to our entire team. Experiences like yours reflect the level of care we strive to provide every day, and we’re truly grateful to have earned your lasting confidence and loyalty. We truly appreciate your support and are honored to have you as a customer for life!

Thank you for this incredible review! We’re delighted that our team was able to assist with both your recent request and the replacement wheels for your wife’s bag. At Briggs & Riley, we stand behind the quality of our products and our lifetime guarantee, and experiences like yours reflect the level of care and service we strive to provide every day. Your trust and appreciation mean so much to our team. Thank you for choosing Briggs & Riley!

Thank you so much for your kind words and for choosing Briggs & Riley! We're thrilled to hear that you found the perfect luggage set and that our team was able to create a solution that met your needs. We’re also glad we could quickly resolve the online listing issue and ensure everything was just right for you. Providing prompt, courteous, and personalized service is something we take great pride in, so it means a lot to hear that your experience reflected those values. We'll be sure to share your feedback with our customer service team. Thank you again for your support and for taking the time to share your experience. We hope your new luggage serves you well on many adventures to come!

Thank you for this wonderful review! We’re delighted to hear that you appreciate the reliability, quality, and professional design of your Briggs & Riley product. Your feedback means so much to our team, and we hope your bag serves you well on many journeys ahead!

Thank you for this wonderful review! We’re thrilled to hear that your Briggs & Riley collection has served you well since 2010 and that our team has consistently gone above and beyond to assist with repairs and replacements. Your loyalty and recommendations to fellow travelers mean so much to us. Experiences like yours reflect the quality and level of service we strive to provide every day, and we’re especially grateful to have earned your continued confidence in our brand. Thank you for choosing Briggs & Riley. We look forward to supporting you on many more journeys ahead!