Briggs & Riley

Thank you for the wonderful review! We're so glad Emma was able to "save the day" and help resolve the mix-up with your patch label. We know that even small details matter, and it's great to hear that her care and attention made a positive difference. Your feedback means so much to our team. Experiences like yours reflect the level of service we strive to provide every day, and we're especially grateful to hear that it has earned your confidence in our brand. Thank you for choosing Briggs & Riley. We look forward to supporting you on many journeys ahead!

Thank you for sharing your experience and for being a longtime Briggs & Riley customer! It's been a privilege to support your travels for more than a decade. While we're sorry to learn the wheels were affected by the climate where they were stored, we're glad our team was able to make the repair process quick and easy. Our warranty is a commitment we're proud to stand behind, no matter where our customers are in the world, so it's especially rewarding to hear that the experience was such a positive one. We're pleased that your DIY repair kits arrived quickly and that our customer service team was able to assist every step of the way. We look forward to keeping you rolling smoothly on many more adventures ahead!

Thank you for the amazing review! We're sorry for the initial confusion with the coupon, but we're glad our U.S. customer service team could quickly help get everything sorted out. Most importantly, we're thrilled that you're enjoying your rollerboard! We truly appreciate your support and hope you enjoy it for many adventures to come!

Thank you for this incredible review and for being such a loyal Briggs & Riley customer! We're thrilled to hear that your Medium Expandable Brief has traveled the world with you and continues to perform after years of heavy use. That's exactly the kind of long-lasting quality we strive to deliver. We're also delighted that our Simple as That® warranty made replacing your shoulder strap quick and easy. Emma will be especially pleased to hear your kind words about her service. Providing responsive, seamless support is just as important to us as creating exceptional products, so we're delighted to hear that both your bag and service experience have continued to serve you well. Thank you for your recommendation and for trusting us with your future travel needs. We look forward to helping your family travel with confidence for many years to come!

Thank you for sharing your experience! We're so pleased to hear that our team was able to support you throughout the process and help resolve the issue. We're especially glad we could assist with a bag that has been part of your travels for many years. Standing behind our products is something we take great pride in, and we're grateful for your trust in Briggs & Riley. Thank you for being a valued customer!

Thank you for taking the time to share your experience! We're delighted to hear that Emma M. was able to help you find the correct wheel replacement and provide responsive service. We'll be sure to share your kind words with her. Thank you for your continued trust in Briggs & Riley.

Thank you for sharing your experience and for your kind words. We are thrilled to hear that Christine was able to help you find the solution that worked best for you. Delivering exceptional support is at the heart of what we do. We truly appreciate your recognition of our lifetime warranty and customer service team. Thank you for being a valued Briggs & Riley customer!

Thank you for taking the time to share your experience. We are so glad to hear that Chuck provided the knowledgeable, professional, and personalized support that made your exchange process so seamless. We take great pride in delivering exceptional service, and it's wonderful to know that he left such a positive impression. We sincerely appreciate your recommendation and will be sure to share your kind words with Chuck.

We sincerely apologize for the frustration and disappointment you've experienced throughout this process. We understand how important our lifetime warranty is to our customers, and we greatly appreciate the trust you've placed in Briggs & Riley over the years through the purchase and use of multiple products. We are glad that our team member is working directly with you and provided a resolution. While some warranty cases can be challenging when a product is no longer repairable and comparable replacement models are limited, our goal is always to provide a fair and thoughtful outcome. We appreciate your patience through this process.

We're delighted that what began as a disappointing experience turned into a positive one. We are pleased to hear that our team was able to quickly resolve the issue and provide the support you needed. We strive to deliver not only exceptional products but also a service experience that gives our customers confidence in their purchase. It is wonderful to know that your replacement arrived promptly and met your expectations. It's especially rewarding to hear that this experience has given you confidence in choosing Briggs & Riley for future purchases. We truly appreciate your kind words and look forward to being part of your future travels.

Thank you for sharing your feedback, and we're sorry to hear that this bag did not meet your expectations. We'd like to learn more about your experience with the padded slip pocket and assist further. Please reach out to our Customer Service team at [email protected], and we'll be happy to review your concerns and work toward a resolution. We appreciate you bringing this to our attention, as customer feedback helps us improve our products and overall customer experience. We hope to make this right.

Thank you for taking the time to share your experience. We're happy we could help!

Thank you for your kind words! We're thrilled to hear you had a great experience with both our Customer Service team and shipping. We appreciate your support and look forward to serving you again in the future!

Thank you for sharing your experience! We're delighted to hear you're enjoying the quality of your Briggs & Riley luggage, and we're especially pleased that Linda Wright provided you with excellent service!

Thank you for sharing your experience! We're delighted to hear your tote bag has been a trusted travel companion on so many adventures. We're also glad Chuck was able to assist you, and we look forward to getting your bag back on the road for many more years to come!

Thank you for your feedback! We're delighted to hear that your briefcase has served you well over the years and that Chuck was able to provide such helpful support. We look forward to keeping your bag rolling for many more journeys ahead!

Hi Michael, Thank you for your thoughtful review and for trusting Briggs & Riley for over a decade. We're pleased our team was able to quickly get you back on the road. Stories like yours are exactly why we stand behind our lifetime guarantee. We truly appreciate your kind words and continued loyalty.

Hi Nathan, Thank you for your review. We're pleased to hear your return experience was seamless and that you're enjoying your Sympatico 22" Spinner. We appreciate your trust in Briggs & Riley and look forward to accompanying you on many journeys ahead.

Hi Vishwa, Thank you for your 10 years of loyalty and thoughtful review. We're delighted to hear that both your luggage and our lifetime guarantee delivered when you needed them most. Your kind words mean a great deal to our team.

Hi Scott, Thank you for your loyalty and for choosing Briggs & Riley again. We're honored to have been part of your travels for more than 20 years. It's wonderful to hear your new spinner luggage has lived up to your expectations. We truly appreciate your recommendation and look forward to accompanying you on many journeys ahead.