Briggs & Riley（briggs-riley.com）在 OK.one 的综合评分为 4.8 分（满分 5 分），基于本站收录的 100 条用户评价，属于购物与时尚分类，口碑优秀。好评高度一致，96% 的评价为 4 星及以上；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
查克的服务非常好。 很快就满足了我的要求，需要一些新螺丝来自行修理我的 Briggs 手提箱。 终身保障是惊人的。
Hi Robert, Thank you for your feedback. We're delighted Chuck was able to quickly assist you and get the parts you needed. Thank you for choosing Briggs & Riley—we're proud to stand behind our products for life.
我将 2015 年从 Briggs & Riley 购买的公文包寄往佛罗里达州阿文图拉的 Bagmasters 进行保修维修。包包的装饰已经磨损，提手也磨损了。 地区维修机构 Bagmasters 向我收取了 60 美元将包运送到 Briggs & Riley 进行维修的费用，因为他们说无法在他们的地点修理包。不幸的是，这个包是由 Bagmasters 寄来的，文件上有另一位顾客的名字。由于这个错误，Briggs & Riley 联系了错误的人，为他提供了折扣替代品，他接受了。我几个月没有收到任何更新，也不知道为什么我的保修维修停滞了。 当我最终联系 Briggs & Riley 时，我与 Chuck Scheper 进行了交谈。他花时间进行了调查，直接联系了 Bagmasters，并确认了标签错误。他的专业精神和坚持不懈是我现在了解发生的事情的唯一原因。我很欣赏Chuck的努力！ 给查克5星。
Hi Doug, We appreciate your patience throughout the repair process. Thank you for sharing your experience. We are pleased that it was ultimately resolved. Thank you for being a longtime Briggs & Riley customer! If you need anything further, we are here to help.
客户服务毫无价值。商店付款将其发送到错误的地址，布里格斯和莱利绝对没有帮助。甚至不包括运费。
Hi Mary, Thank you for sharing your feedback, and we’re sorry to hear about the experience you’ve had with your shipment and support. We’d like the opportunity to look into this further and help get it resolved for you. Please reach out to our Customer Service team at [email protected], and our team will be happy to escalate and assist you directly. We appreciate you bringing this to our attention and hope we can make this right.
我需要更换零件并联系了客户服务。他们反应迅速且知识渊博。更换部件在下一个工作日发出。 优质的产品也是如此。我丈夫有一个用于商务旅行的收藏。
Hi Rebecca, We’re glad to hear that you had a positive experience with our support team, and it’s great to know replacement parts and service requests are being handled quickly and effectively. Thank you for choosing Briggs & Riley!
我拥有 Baseline 产品已有大约 30 年的历史，用于商务和休闲旅行，并且经受住了时间的考验。在那段时间里，由于机场和游轮码头的粗暴处理，我只需要两次维修。每次我都依赖他们的终身保修，他们总是能做到。耐用，做工精良，客户支持良好！
Hi Nick, We’re truly grateful for your 30 years of trust and loyalty. It’s great to hear the luggage has held up through so much travel, and that when repairs were needed, our Lifetime Guarantee and support team were able to step in. Feedback like this means a lot to the whole team—thank you again for being part of our journey and for taking the time to write in.
我的包需要修理。 我早上联系了客户服务部，发了几张照片，威尔下午早些时候就发货了！ 太棒了 - 他们的产品保证和服务是我从未经历过的！ 非常感谢！
Hi Kym, Thank you so much for taking the time to share this. We’re glad that the repair process was smooth for you. It means a lot to hear that our Lifetime Guarantee and service stood out as a positive experience—this is exactly what we aim for. If you need anything at all down the line, don’t hesitate to reach out. We’re always here to help.
很棒的客户服务。这些包包和终身保修值得投资。我的服务代表查克在满足我的需求方面提供了最大的帮助。
Hi, thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with both your bags and our Lifetime Guarantee, as well as Chuck's assistance. We’re always here if you need anything in the future, and we truly appreciate you taking the time to leave this review!
帮助我解决维修问题的那位先生知识渊博，对一位“小老太太”很有帮助。 他提出了一个出色的“第一次”尝试修复选项，我对此非常感激。 自 2001 年以来，我们已为我们的子孙购买了超过 62 件 Baseline 行李箱。 这将是我们第一次就需要维修事宜致电！ 谢谢你！！
Hi Carol, Thank you for taking the time to share your experience with us. We’re glad to hear that our team member was able to assist you with your repair and provide a helpful solution. We also want to sincerely thank you for your loyalty to Briggs & Riley over the past 25 years. Knowing that your family has trusted our Baseline luggage for more than 60 pieces across generations means a great deal to us! Thank you for choosing Briggs & Riley.
绝对是一家了不起的公司！它不仅是我拥有过的最好的随身包，而且客户服务也是首屈一指的。
Hi Robert, We're delighted that both your carry-on and our service have exceeded expectations. We truly appreciate your trust and look forward to accompanying you on many journeys ahead.
我购买了 Baseline 万向轮随身行李箱和 Baseline 万向轮大号行李箱，我非常喜欢这两个！！我还购买了一些配件，例如包装盒和洗漱用品盒。虽然贵了一点，但是钱花得值！！我曾经为我的随身行李箱翻倒和滚动不正确而苦苦挣扎，直到我使用了我的 Briggs & Riley 并爱上了它，我才意识到自己有多么挣扎。客户服务非常有帮助，并且很容易纠正我的订购错误（我错误地订购了错误的尺寸和颜色包装立方体）。我告诉基本上每个人他们应该存钱并购买这些令人惊叹的手提箱，因为他们也会喜欢它们。关于这家公司我不能说太多。无论您购买什么类别的产品，制作精良、品质耐用。
Hi Kellyann, We're thrilled to hear how much you love your Baseline luggage and accessories. It's wonderful to know the performance, quality, and customer service exceeded your expectations. We truly appreciate your kind words, recommendation, and support. Happy travels!
我第一次买全套行李箱。 我非常感谢我投资了 Briggs & Riley！这些作品非常宽敞，可以容纳很多东西！这些部件非常轻且超级耐用。 客户服务是首屈一指的，无论您经常旅行还是很少旅行，这都是值得投资的！您不会因为买家而后悔，相信我！
Hi Colleen, We're so glad to hear you're happy with your luggage set. It's great to know the pieces have met your expectations for space, durability, and ease of use. We also appreciate your kind words about our customer service. Thank you for choosing Briggs & Riley and for sharing your experience.
我经常出差，用过很多公司的行李箱。当我发现 Briggs and Riley 时，我没有使用其他行李箱。精心设计和制造以及优质的客户服务！值得每一分钱甚至更多！
Hi Stephen, It's wonderful to hear that our thoughtful design, quality, and customer service have earned your trust. Thank you for your loyalty and for sharing your experience.
您的产品不仅外观非常优雅，而且耐用且一点也不重。我强烈推荐这个产品给大家。
Hi Kelly, thank you for your positive feedback!
客户服务的体验非常棒，他们回答了我关于我的包的所有问题，我非常喜欢它，我每天都使用它。质量令人惊叹，完全物有所值，100% 会再次购买！
Hi Harry, We're thrilled to hear that our Customer Service team was able to answer all your questions and that you're loving your bag. Knowing it's become part of your everyday routine means so much to us. Thank you for choosing Briggs & Riley!
我抵达纽约时，万向手提箱的轮子坏了。 我把它带到 Modern Leather Goods 进行维修，这是 Briggs and Riley 的官方维修地点。我知道这家商店的服务非常好，因为当我住在纽约时，我就去那里维修。托尼告诉我，外壳已经破裂，无法修复，并指示我给布里格斯和莱利打电话。布里格斯和莱利的工作人员最初的回应是告诉我将破损的手提箱寄回并等待两到三周。我对这种不合逻辑的推理感到非常沮丧，因为四天后我就要离开纽约了。我坚持要和她的主管谈谈。值得庆幸的是，她转达了我非常坚持的要求，主管查克给我回了电话。此后，这就是我在使用 Bricks and Riley 产品 30 年来所期望的服务。他查看了我发送的照片，与托尼交谈，接受了手提箱无法修复的事实，派了一名联邦快递人员来取走它，并在我离开纽约的前两天给我寄了替换品。我无法形容我对这种水平的国际服务有多满意。同样，过去我曾在新加坡修理过损坏的轮子和手柄。只需多花一点钱购买 Briggs and Riley 产品，就可以放心维修或更换，这真是太好了。而且产品很棒。
Hi Leng, Thank you for sharing your experience and for your 30+ years of loyalty to Briggs & Riley! We’re very glad our team was able to step in and resolve the issue quickly for you before your departure. We appreciate your feedback and trust in Briggs & Riley.
在过去的二十年里，我一直是一位满意的客户。行李箱是独立的，但他们的客户服务代表查克却超出了我的预期。没有更好的了！
Hi, Thank you for your feedback and for your loyalty over the past 20 years. We’re delighted to hear that both our luggage and Chuck’s service exceeded your expectations. We appreciate your continued support and trust in Briggs & Riley!
我需要更换机舱微调器的轮子，但不确定该订购哪些。 客户服务快速响应，提供了我需要的准确信息。 贝加莱的产品非常棒，值得维护，因此良好的客户服务是值得赞赏的。
Hi Lake County Traveller, We're glad our Customer Service team could quickly help you find the right replacement wheels for your cabin spinner. We appreciate your support and are happy to help keep your Briggs & Riley luggage traveling for years to come!
优质的服务，忠实于终身保修的承诺。
Hi Neera, Thank you for your positive feedback!
我在 Briggs & Riley 客户服务处获得了关于在保修期内更换行李箱轮子的宝贵经验。该团队在整个过程中非常专业、反应敏捷且非常积极主动。最让我印象深刻的是他们处理保修索赔的速度很快，没有不必要的讨论或障碍。如今，很少有一家公司能够真正以如此高的信心和客户关怀来支持其产品。出色的支持和明确履行终身保修承诺的品牌。
Hi Eduardo, Thank you for sharing your experience. We’re proud to stand behind every Briggs & Riley bag with our Lifetime Guarantee, and we’re delighted our team was able to make the wheel replacement process seamless and efficient. Your recognition of our commitment to lasting quality and exceptional service means a great deal to us.
艾玛很棒，她耐心地纠正了我下订单时犯的一个重大错误。她没有让我重新开始，而是毫不犹豫地做了。 如期到达后，亲自更美了。梅子色的行李箱搭配配套的手提包非常完美。 谢谢布里格斯和莱利
Hi Y, Thank you for your kind words. We’re so pleased Emma was able to assist seamlessly and ensure everything arrived just as expected. The plum suitcase and matching tote sound like a wonderful choice, and we’re delighted they made the perfect gift.
共 100 条符合条件的评价