尊敬的客户服务团队，
我最初联系你们公司只是为了询问是否可以为我的手提箱购买替换轮子。
令我惊讶的是，你们的团队告诉我，手提箱仍然享受终身保修。不仅如此，多年来您还曾在三个不同的场合向我免费寄来替换车轮。
自 2018 年以来，我逐渐用 Briggs & Riley 产品替换了 Hartmann 的所有行李箱，因为我真正欣赏你们行李箱的质量、工艺和周到的设计。经过这次经历，我更加确信我的决定是正确的。
你们出色的客户服务和支持给我留下了深刻的印象。在当今世界，很少有一家公司如此真诚地支持其产品和客户。
再次感谢您的专业精神、慷慨和卓越的服务。我很乐意继续支持 Briggs & Riley 并向其他人推荐。
特别感谢客户服务团队的 Emma M 和 J. Jarrell 的友善和帮助。
最好的问候，
来自台湾
乔纳森朱
Briggs & Riley 回复2026-05-29
Hi Jonathan,
Thank you for taking the time to share your experience with us! We truly appreciate your continued trust in our products since 2018.
It is especially rewarding to hear that our Lifetime Guarantee and the assistance provided by our customer service team have been helpful.
Thank you for choosing Briggs & Riley! If you need anything, we are here to help.
Hi Lauren,
Thank you for sharing your experience. We’re delighted your carry-on has traveled with you for over a decade, and that Emma was able to quickly assist with your repair!
C
Charles Walker · 写过 1 条评价 · 体验于 2026-05-23 ·
★★★★★
一流的客户服务
一流的客户服务！ 我需要在订单发货前快速正确地调整订单和客户服务团队！
Briggs & Riley 回复2026-05-27
Hi Charles,
Thank you for your feedback! We’re delighted our team could quickly assist with your order adjustment before shipment. Providing a premium experience is always our priority. We truly appreciate your support!
Hi M,
Thank you for sharing your experience with the ZDX Spinner bags. We’re delighted to hear they traveled well across uneven terrain. Your recognition of their performance and craftsmanship means a great deal to us. Thank you for choosing Briggs & Riley!
Hi Kevin,
Thank you for your feedback! We're pleased to hear both the performance of your suitcase, and our repair service met your expectations. Thank you for choosing Briggs & Riley!
Hi Anita,
Thank you for your loyalty over the years. We’re thrilled to hear our team was able to assist!
It’s especially meaningful to know your Briggs & Riley luggage has traveled more than 2,000,000 miles. That’s exactly the durability and performance we strive for.
We truly appreciate your continued trust and support. Thank you for choosing Briggs & Riley!
Hi Sandra,
Thank you for your feedback! We’re thrilled to hear that Chuck was able to make your repair kit exchange quickly. Safe travels and thank you for choosing Briggs & Riley!
Hi Dale,
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Chuck was able to return your call so quickly and provide helpful service.
Feedback like yours means a great deal to our team.
Hi Ahmed,
Thank you for your thoughtful feedback. We’re happy to hear our team was able to resolve your issue quickly and seamlessly.
At Briggs & Riley, we stand behind delivering exceptional service. Your trust and recommendation mean a great deal to us.
Hi MaryAnn,
Thank you for sharing your experience. We’re glad we could make the replacement process quick and hassle-free after the airline damage.
Providing exceptional service and standing behind our Lifetime Guarantee are at the heart of the Briggs & Riley experience. We truly appreciate your support.
R
Roel · 写过 1 条评价 · 体验于 2026-05-05 ·
★★★★★
Briggs & Riled 客户服务人员……
Briggs & Riled 客户服务人员 Chuck 和 Will 友好而专业。谢谢你们！ ——罗尔
Briggs & Riley 回复2026-05-12
Hi Roel,
Thank you for the kind words. We’re so happy to hear Chuck and Will provided a friendly and professional experience. If you need anything, we're here to help!
Hi Kevin
Thank you for sharing your experience! After more than 10 years and 1.2 million miles of travel, we’re honored your Baseline carry-on is still part of your journeys. We’re so glad our team could restore it and get it back to you looking and performing its best. Thank you for trusting Briggs & Riley along the way!
Hi Jose,
Thank you for your support of Briggs & Riley! We’re so happy to hear our UK and US customer service teams provided the care and solutions you expected. We truly appreciate you being part of the B&R family and wish you many great travels ahead!
Hi J,
Thank you for sharing this experience - we’re really glad to hear our CX team was able to assist you quickly and professionally.
If you need anything else in the future, we’re always here to help.
L
Li Per · 写过 1 条评价 · 体验于 2026-04-15 ·
★★★★★
谢谢蒂托
谢谢蒂托。我的背包把手的修复非常出色！
Briggs & Riley 回复2026-05-08
Hi Li,
Thank you for the kind words! We’re glad the handle repair on your backpack and appreciate your trust in Briggs & Riley!
J
JustAnswer Customer · 写过 2 条评价 · 体验于 2026-04-01 ·
★★★★★
市场上最优质、最耐用的行李箱
市场上最优质、最耐用的行李箱！客户服务非常出色，无论您的包发生了什么问题，所有维修都是免费的。
Briggs & Riley 回复2026-05-08
Hi,
Thank you for your review. We’re proud to deliver durable, high-quality luggage. We appreciate you choosing Briggs & Riley!
Hi Linda,
Thank you for sharing this thoughtful review. We’re delighted to hear your luggage has held up so well through frequent travel, and that our Customer Care team could deliver a fast, seamless repair when you needed it. We appreciate your continued trust in Briggs & Riley and your kind words about our service.
Hi,
Thank you for your thoughtful review! We’re delighted to hear you had such a seamless repair experience and appreciated the quick turnaround. If you need anything further, we're here to help.
B
Bruce · 写过 1 条评价 · 体验于 2026-04-01 ·
★★★★★
保修体验是一流的
保修体验是一流的，足够简单，而且做得很好。
Briggs & Riley 回复2026-05-07
Hi Bruce,
Thank you for sharing your experience with our Lifetime Guarantee. We’re glad we could be a part of your travels!
