Briggs & Riley

Hi Max, Thank you for sharing your experience! We’re so pleased to hear our Hauppauge team provided such prompt and welcoming service. We truly appreciate your recommendation and your continued trust in Briggs & Riley.

Hi Greg, Thank you for sharing your experience. We’re glad the repair process was seamless and that your garment bag is serving you well on your travels again. It’s especially great to hear the design meets your specific needs and that our team could support you quickly when the handle needed attention. We appreciate your trust in Briggs & Riley!

Hi Ross, Thank you for the wonderful feedback! We’re so glad we could get your case repaired and returned in time for your trip. Thank you for choosing Briggs & Riley!

Hi Rick, We’re glad your carry-on has held up so well over the years and that repairs—both in-house and self-service—have been simple and straightforward when needed. It’s great to hear your larger cases have also performed reliably through heavy use. We’re grateful for your continued support and for choosing Briggs & Riley over the years.

Hi Amy, Thank you for sharing this. We’re glad our team was able to walk you through the process and get your bag back to you sooner than expected with everything fully repaired. It means a lot to hear the experience left you feeling confident in our service. We appreciate your trust in Briggs & Riley and look forward to being there for your future travels.

Hi Tyler, Thank you for sharing this experience. We’re glad our team could offer options that worked for you and that the repair went beyond expectations. We appreciate your continued trust in Briggs & Riley.

Hi Anna, Thank you for sharing your experience. We’re glad we could get your bag back to you quickly and in great condition. We appreciate your trust in Briggs & Riley and are always here to help when you need us.

Hi Robert, Thank you for your continued trust and for sharing your experience. We’re glad our team could take care of the repairs and proactively address other issues as well. We truly appreciate your support of Briggs & Riley.

Hi, Thank you for the great feedback! We’re glad our team was able to take care of your request smoothly and provide a replacement that’s an upgrade for you. We truly appreciate your long-term trust in Briggs & Riley.

Hi Paul, Thank you for sharing your incredible journey with us. We’re honored that your bag has been with you through 2.5 million miles of travel and so many adventures around the world. It’s great to hear our team could quickly restore it to like-new condition when you needed support. We truly appreciate your long-standing trust in Briggs & Riley!

Hi Gregory, Thank you for sharing your experience. We’re glad Chuck was able to quickly sort everything out and get the right wheels on the way with no hassle. It’s great to hear the process felt easy and taken care of from start to finish. We truly appreciate your continued trust in Briggs & Riley.

Hi Cindy, Thank you for your feedback. We’re glad you value the quality, design, and ease of our lifetime guarantee, and even more so that your backpack is a favorite. We truly appreciate your support of Briggs & Riley.

Hi Kathy, Thank you for sharing this—and for your 40 years of loyalty. We’re glad we could get your suitcase repaired quickly and back to you in like-new condition. It’s especially great to hear you’ve consistently valued the durability and design details over so many years of travel. We’re grateful to be part of your journeys and appreciate your continued support of Briggs & Riley.

Hi Becky, thank you for bringing this to our attention. We’re sorry to hear you’ve had trouble with your repair experience, and we’d like the opportunity to make this right. Please reach out to our Customer Service team at [email protected] so they can review the details and assist with next steps toward a resolution.

Hi Jon, We appreciate your support! We're happy to hear that our customer service and products have met your expectations. It's great to know we could assist you with your monogram frame replacement. Thanks for your positive feedback!

Hi Karl, We're happy to hear that our support team was helpful and efficient in resolving your issue. We appreciate you sharing your positive experience. Thank you for your feedback!

Hi Susan, We're happy to hear that you had such a positive experience with Chuck! We appreciate your kind words and are so glad that our assistance was helpful and friendly. Thanks for your feedback!

Hi Leroy, We're happy to hear that the customer service team was able to quickly resolve the issue by sending the replacement part. We appreciate your feedback and are glad you had a positive experience with our product and service!

Hi, We're happy to hear that you had such a positive experience with Chuck! We appreciate your acknowledgment and are glad we could provide exceptional assistance. Thank you for your feedback and for choosing our carry-on.

Hi Ryan, We're happy to hear that you've had such positive experiences with our luggage over the past 25 years! It's great to know our bags have served you well through so many trips. We appreciate your kind words about our customer service. Thank you for sharing your experience!