Travelpro® USA (travelpro.com) has a 3.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 32% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products well-designed and extremely durable, frequently praising the smooth spinner wheels, attractive appearance, and ample packing space for trips. People also note that the official website is very easy to navigate, making selecting items and completing the ordering process completely straightforward.
Some reviewers were not happy with customer service, mentioning unhelpful support agents, communication barriers, and frustrating warranty claim experiences that caused headaches. Additionally, buyers shared occasional problems with unexpected shipping delays, receiving incorrect items, or encountering defective products straight out of the box. Others expressed disappointment regarding unexpected extra fees required to process replacements or handle returns smoothly.
Auto-generated from all reviews of this business. For reference only.
What people say
R
RobynUnited States · 3 reviews · Experienced 2026-08-11 ·
★★★★★
Poor Travelpro customer service
My Travelpro Elite has been an excellent suitcase except that it sheds zipper pulls. I now know that this is common with Travelpro. The difficulty is in getting a replacement pull. Should be able to just go to their site and order one (or several). Nope. Even without asking for warranty replacement they want proof of purchase and photos (which won’t load). Calling customer service does not help. I’m still waiting. Won’t buy Travelpro again.
Reply from Travelpro® USA2026-08-11
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration regarding the warranty process and the difficulties you've encountered.
We have requested additional information through Trustpilot (it's private) so we can take a closer look at your case and better understand what may have occurred. We appreciate the opportunity to review this further and hope to assist in finding a resolution.
Greg ThomasUnited States · 2 reviews · Experienced 2026-08-11 ·
★★★★★
Bought because of warranty and…
Bought because of warranty and reputation. Wheel fell off of my Platinum Elite hardside bag, warranty was approved, but asking for $25 shipping for one wheel. Pretty clear that they're using "shipping charges" to pay for warranty work.
The luggage was ordered and the website immediately updated me on the status of the shipment. Suitcases arrived timely and out the box we used them for travel. Solid zippers. Good wheel roll from the jet ridge to the plane - from the plane through the airport.
Reply from Travelpro® USA2026-08-10
Thank you so much for your fantastic 5-star review, Roch! We're delighted to hear that you were kept informed throughout the shipping process and that your luggage arrived promptly. It's wonderful to know the luggage performed well right out of the box and that you're happy with the wheel performance and overall quality. Thank you for choosing Travelpro, and we wish you many safe and enjoyable travels ahead!
Ordered two Bold suitcases worth $300 each. One arrived defective. My first experience with customer support was insulting. He offered me 15% off my NEXT purchase as a show of “good will.” I was offered no solution for the defective suitcase. I contacted the company a second time and made it clear this was unacceptable. The second interaction I had was much better. She resolved my issue quickly and politely. Now I have my two beautiful, durable, quality suitcases to take around the world with me.
Reply from Travelpro® USA2026-08-10
Thank you for your review. While we're sorry to hear that your initial experience was frustrating, we're pleased that our team was able to resolve the issue and get you taken care of. We're glad you're now enjoying your new suitcases and appreciate you giving us the opportunity to make things right. We wish you many wonderful travels ahead!
Excellent luggage, lasts a long time, works well despite the ravages of travel. Have used TravelPro for man decades.
Reply from Travelpro® USA2026-08-10
Thank you so much for your fantastic 5-star review, Jeanne! We're honored to hear that you've trusted Travelpro for many years and that your luggage continues to stand up to the demands of travel. Your loyalty and kind words mean a great deal to us. Thank you for choosing Travelpro, and we look forward to being part of many more journeys to come! ✈️🧳
Warranty Not What It Seems for Parts Like Wheels and Zippers
TravelPro advertises an all-encompassing warranty on their Platinum Elite products, which is supposed to cover the entire suitcase, including airline damage, for the life of the suitcase, including shipping costs. I reached out to TravelPro for repair options for a broken wheel and zipper on my bag. They confirmed that it would be covered under the warranty, but their solution for repair was to charge $25 to ship less than a pound worth of materials, and then to have me install them myself. This doesn't at all feel like the premium warranty that they advertise. Shipping small materials like this doesn't cost $25-- they're basically charging the replacement cost and forcing the labor on the customer. I'm really disappointed.
Reply from Travelpro® USA2026-08-10
Thank you for your feedback, Alex. We're sorry to hear that your experience with our warranty process did not meet your expectations. We understand your frustration regarding the replacement parts and associated costs.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love your luggage. Your support means a lot to us. Thank you for choosing Travelpro, and we wish you many happy travels ahead!
Great products, wonderful website to order, customer service and returns. Simple to do business with.
Reply from Travelpro® USA2026-08-06
Thank you so much for your fantastic 5-star review! We're delighted to hear that you've enjoyed our products, website experience, customer service, and returns process. Making it easy to do business with us is exactly what we strive for. Thank you for choosing Travelpro, and we look forward to being part of your future travels!
Delores made all the difference. She was and has been as kind, polite and considerate of my need as I’ve ever deserved. She is a compliment to Travel Pro, its customers and her family. I won’t soon forget her.
Robert Rosser
Reply from Travelpro® USA2026-08-06
Thank you so much for your fantastic 5-star review, Robert! We're thrilled to hear about your experience with Delores. Providing caring and attentive service is something we value greatly, and we're delighted she was able to make such a positive impact. We will be sure to share your kind words with her. Thank you for choosing Travelpro, and we wish you many safe and enjoyable travels ahead!
This bag is really terrific. Really well designed, and the build quality is great. Very fast processing of my order too.
Reply from Travelpro® USA2026-08-04
Thank you so much for your fantastic 5-star review, Kenneth! We're thrilled to hear that you're enjoying your new bag and that its design and build quality have met your expectations. It's also great to know that your order was processed quickly. Thank you for choosing Travelpro, and we wish you many safe and enjoyable travels ahead!
The suitcase arrived earlier than originally estimated. Great! The quality of the workmanship and the lightweight design is exaclly what I wanted. I also love the color or the carryon.
Reply from Travelpro® USA2026-08-04
Thank you so much for your fantastic 5-star review, Lucinda! We're thrilled to hear that your carry-on arrived earlier than expected and that the lightweight design and quality craftsmanship are exactly what you were looking for. We're also glad you love the color! Thank you for choosing Travelpro, and we wish you many wonderful travels ahead.
So easy to pack. Lots of pockets. Sturdy. I picked a medium size because we’re traveling and staying in hotels. I wanted a soft sided that opened is and not like a clam shell for small hotel rooms. My new Samsonite got damaged first trip so I decided to upgrade to TravelPro.
Reply from Travelpro® USA2026-08-04
Thank you so much for your fantastic 5-star review, Kathy! We're delighted to hear that you love the thoughtful design, roomy pockets, and durability of your new luggage. It's great to know that the soft-sided opening and medium size are a perfect fit for your travel style. Thank you for giving Travelpro a try, and we hope your new luggage serves you well on many adventures to come!
Great product, fast ship, wonderful Customer Service.
Reply from Travelpro® USA2026-08-04
Thank you so much for your fantastic 5-star review, Crystal! We're thrilled to hear that you're happy with your purchase, the fast shipping, and the customer service you received. Your kind words mean a lot to us. Thank you for choosing Travelpro, and we wish you safe and happy travels!
Great purchase: the look, the ease of the roll, the craftsmanship… it’s top tier
Reply from Travelpro® USA2026-08-04
Thank you so much for your fantastic 5-star review, Kenneth! We're delighted to hear that you're enjoying the look, smooth rolling performance, and craftsmanship of your new luggage. Knowing that you consider it top tier is wonderful feedback for our team. Thank you for choosing Travelpro, and we wish you many great travels ahead!
I continue to be pleasantly surprised at the value vs quality position of each piece of TravelPro I purchase. I was loyal to Tumi for decades, but once they dropped their lifetime warranty and moved production to china, I’ve watched as their pricing steadily rises with an equal reduction in quality. I find it hard to justify luxury brand pricing (Rimowa, Zero Halliburton, etc) so I gave TravelPro a shot after doing a lot of research. I’m so glad I did. Every piece looks great and classy, is well built, and so functional. I have only bought from the platinum elite line, and have purchased 5 pieces and counting. I highly recommend TravelPro.
Reply from Travelpro® USA2026-08-04
Thank you so much for your fantastic 5-star review, Bradley! We're honored to have earned your trust and are delighted to hear how impressed you've been with the value, quality, and functionality of your Travelpro luggage. It means a great deal to know that after your research, Travelpro has become your luggage brand of choice. Thank you for your continued support and recommendation. We look forward to being part of many more journeys ahead!
Review updated.
Excellent customer service.
I initially wrote a very critical review of Travelpro’s warranty based on my experience trying to get my napsack with a defective zipper replaced under warranty.
However, a manager at Travelpro customer service stepped in and solved my case. After that, within 1-2 days, Travelpro replaced my napsack immediately with a new one.
Very thankful for their help. Of note, I have several other travelpro products that are of very high quality. Again their ability to go above and beyond with their customers is much appreciated.
Reply from Travelpro® USA2026-07-30
Thank you for your feedback, Adrian. We're sorry to hear that your experience with your backpack and the warranty process did not meet your expectations. We understand how frustrating it can be when a claim requires additional documentation and communication, especially when you're seeking a resolution for a product issue.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We were unable to find your case with the information provided in this review. We appreciate your patience and the opportunity to review this matter further.
My order never arrived. When I contacted TravelPro they said I could send them another $50 and they would send a replacement while I dealt with UPS. I don’t understand why it's MY job to deal with THEIR delivery service. I paid for a suitcase I didn’t receive and they want more money. They should replace it immediately and work on recouping the loss from UPS on their end.
Reply from Travelpro® USA2026-07-23
Thank you for your feedback, Andy. We're sorry to hear about the delivery issue and the frustration this situation has caused. We understand how disappointing it can be when an order does not arrive as expected and the resolution process does not meet your expectations.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
We have two Travel Pro Crew Classic carry-on spinner suitcases bought in 2022. Though we don’t travel often, we were happy with the how much these cases held for the size, and how easily they rolled. However, on only our third trip using these cases, two wheels broke off on one case and one wheel broke on the other. The airline compensated us, and after some effort with Travel-Pro’s customer service, we got replacement wheels. On our next trip, another wheel broke off. This time we replaced the wheel, but Travel-Pro also sent us a new, similar suitcase because they were out of wheels! On this our fourth trip with these cases, yet another wheel broke off. Now we are afraid to use either the repaired cases or the brand new replacement case. Luckily, each time the wheels broke on our return home, but had they broken on arrival at our destination we would have been lugging non-rolling suitcases through city streets and foreign airports. The wheels are obviously a weak spot in an otherwise fine piece of luggage, but the cases are useless to us if they don’t roll, or even if we fear they won’t roll.
Reply from Travelpro® USA2026-07-23
Thank you for your feedback, Stephen. We're very sorry to hear about the repeated wheel issues you experienced with your luggage. We understand how concerning and frustrating it can be when a product does not perform reliably, especially when traveling and depending on it during your trips.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
I submitted a warranty claim due to defective stitching of the zipper and Travelpro agreed to replace my bag but charged me $50 for shipping the replacement! Unbelievable! I used to think that Travelpro stood by their products. The most frustrating thing is that the warranty policy states that they will replace defective bags at their expense! So why am I footing a $50 expense for a replacement?! From their warranty policy on their website: "If you have a problem with the functional performance of your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it with a product of comparable value, if in our sole discretion repair is not feasible) at our expense." In a lengthy email exchange with customer service, I was then gaslit about their policy. They tried to make me think I was crazy for believing that Travelpro would actually replace the bag at their expense. Extremely frustrating, especially since I've consistently recommended their products to family and friends. Do not trust this company! They do not honor their stated warranty policy! Now I have to retract my recommendations and get the word out about how my trust was misplaced.
Reply from Travelpro® USA2026-07-23
Thank you for your feedback. We're sorry to hear that you were disappointed with your warranty experience and the replacement process. We understand how frustrating it can be when there is confusion regarding warranty coverage and associated replacement costs, particularly when your expectations differ from the outcome provided.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
I am so disappointed in TravelPro that they do not stand behind their word or product. I purchased the Maxlite 5 International Carry-On Rollaboard from TravelPro July, 2024; however, I have used it less than six times. I gave it two stars because I do like the bag; however, the zipper on the larger front pocket separated/misaligned. I have reached out with all requested information twice.
First time, I was emailed by Daniela, the zipper did not fall under their warranty; although it states: “What is Covered by this Limited Warranty
An "active" limited warranty covers defects in materials and workmanship that negatively impact the functional performance of the product, including
Zippers that break or can no longer operate correctly outside of normal wear and tear.”
Daniela emailed the zipper replacement was not available and they did not know when it would be available and I was offered15% off a new piece!
Second time I reached out, again emailed by Daniela, I was told the same thing minus the 15% off which I had declined.
I am only requesting a repair/replacement of my zipper or a comparable piece of luggage as stated in their warranty for defective parts.
TravelPro, you need to stand beside your word and your product.
Reply from Travelpro® USA2026-07-21
Thank you for your feedback, Nancy. We're sorry to hear about your experience and understand your disappointment regarding the zipper issue and the outcome of your warranty claim. We appreciate the time you've taken to share your concerns and understand the frustration when a repair or replacement solution is not immediately available.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
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