Travelpro® USA (travelpro.com) has a 3.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 32% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products well-designed and extremely durable, frequently praising the smooth spinner wheels, attractive appearance, and ample packing space for trips. People also note that the official website is very easy to navigate, making selecting items and completing the ordering process completely straightforward.
Some reviewers were not happy with customer service, mentioning unhelpful support agents, communication barriers, and frustrating warranty claim experiences that caused headaches. Additionally, buyers shared occasional problems with unexpected shipping delays, receiving incorrect items, or encountering defective products straight out of the box. Others expressed disappointment regarding unexpected extra fees required to process replacements or handle returns smoothly.
Auto-generated from all reviews of this business. For reference only.
Don't trust "Trusted Companion" warranty, it'll cost you
Well into 1 million miles of air travel my Samsonite finally gave out, and I was eager to check out TravelPro's Maxlite 5 Softside as it was lighter, slightly more compact, and we've heard about TravelPro's legendary durability and "Trusted Companion" warranty.
Imagine my dismay when after significantly less usage, the wheels were absolutely shredded. No worries, claim submitted. Now imagine my utter frustration when I'm informed that I have to pay ~$27.25 for "shipping and handling" - and I have to replace them myself.
Reply from Travelpro® USA2026-07-21
Thank you for your feedback, Benjamin. We're sorry to hear that your experience with your Maxlite 5 and warranty claim did not meet your expectations.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
Poor Manufacturing Quality and Inadequate Customer Service a
For an expensive brand like a TravelPro suitcase you would expect a better quality product. I purchased my first TravelPro suitcase 20 years and I just retired it. Travel Pro's new suitcases are cheaply made. I bought a Medium Size Crew Classic for an upcoming trip and the zipper does not open and close smoothly. I contacted customer service, and it was the worst experience. She was illiterate, did not understand what I was saying or asking and reading from a script. She was unable to answer any questions out of the ordinary. Most frustrating, she refused to transfer me to a supervisor and kept putting me on hold. She wanted me to send a pictures of the suitcase and send me a replacement part. How is this even going to help! I was hoping to speak with a supervisor to expedite the process. Everything is handled online. I am returning this suitcase and getting another brand. Guess this long-term, loyal TravelPro customer is done!
Reply from Travelpro® USA2026-07-16
Thank you for taking the time to share your feedback, Laura. We're very sorry to hear that your recent experience did not meet the expectations you've developed over the many years you've been a Travelpro customer. We understand how frustrating it can be when a product does not perform as expected and when the service experience does not provide the support you're seeking.
We already have your information associated with this review and will have our team take a closer look at your case to see how we may be able to further assist you. We appreciate your loyalty over the years, your patience, and the opportunity to review this matter further.
I have had nothing but negative customer service experiences with this company and it has been maddening. It’s weird too because I just traveled to Europe and back with their products and loved them, got home and decided to add another bag to the set and am snarled in the same terrible customer service morass as last time (first time, ordered set in one color — bag came wrong color; this time, ordered in wrong color, IMMEDIATELY recognized it, called customer service seconds later, “yes I see your order, unfortunately we can’t cancel or modify existing orders … you’ll need to wait for it to come in and then you can return it.” “Wait doesn’t that just cost us both extra time and money?” “Probably.”
Reply from Travelpro® USA2026-07-14
Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand how frustrating this situation must have been.
Unfortunately, once an order has been shipped, our carriers are not always able to accommodate cancellation requests, even when we receive them shortly after the order is placed. We recognize how disappointing this can be, and we're sorry for the inconvenience it caused.
We have requested additional information through Trustpilot (it's private) so we can take a closer look at your case, further investigate what happened, and see how we may be able to improve your experience moving forward. We appreciate the opportunity to review your concerns and learn from your feedback.
The website is easy to use. Shipping was fast and accurate. The luggage is well made.
Reply from Travelpro® USA2026-07-07
Thank you so much for your fantastic 5-star review, Mary! We're thrilled to hear that you found our website easy to use and that your order arrived quickly and accurately. It's great to know you're happy with the quality and craftsmanship of your luggage. Thank you for choosing Travelpro, and we wish you safe and enjoyable travels!
Trash customer service. Asking me repeatedly for something thats not on the bag a manufacturer's error nit mine.
Will NEVER purchase again.
Reply from Travelpro® USA2026-07-09
Thank you for taking the time to give us your feedback. We're very sorry to hear about your experience and understand how frustrating the experience was. Providing a smooth and helpful customer service experience is important to us, and we regret that we fell short of your expectations.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
EDIT: It appears we were unable to identify your case based on the information available in your review. To investigate your concerns and provide assistance, we will need information that allows us to locate your claim, such as the email address associated with your account, your ticket number, or your order number. Without these details, we are unable to match your review to a specific case and review the circumstances further.
Order places online, arrived a day early, was used on our trip. Matches our existing pieces perfectly. Another quality piece from TravelPro
Reply from Travelpro® USA2026-07-07
Thank you so much for your fantastic 5-star review, Kenneth! We're delighted to hear that your new luggage arrived ahead of schedule and was able to join you on your trip right away. It's especially wonderful to know that it matches your existing Travelpro pieces perfectly after seven years. Thank you for your continued trust in Travelpro, and we wish you many more happy travels ahead!
Five stars for the product, one star for the customer "service" which has been awful, the wrong item was sent, then a replacement was sent to the wrong address, then another wrong item was sent...six weeks later, I still do not have the product I ordered and am waiting on a refund.
Update: It has been another month and I still have not been refunded after returning the original wrong item sent.
Third installment: TP finally responded to my inquiry about the refund for the items I sent back. They claim they were never received. I have proof of delivery from Fedex, showing that both packages were received and signed for by their "customer service" department. I still have not gotten any resolution so I am disputing the charges. Buyer beware, this company is not to be trusted!
Reply from Travelpro® USA2026-07-07
Thank you for your feedback. While we're glad to hear that you were satisfied with the product itself, we're very sorry for the issues you experienced with your replacement order and the delays in resolving the matter.
Receiving incorrect items and waiting several weeks for a resolution is understandably frustrating and not the experience we want for our customers.
We have your information via Trustpilot so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
Their warranty is useless and their customer service is horrific. When we made a warranty claim for a broken handle, we were told we would have to pay shipping for the new part! It then came with no instructions as to how to install it. When we called to inquire, we had a foreign call center person who was barely comprehensible. Eventually, she told us since it didn’t come with instructions, we should take it to a local repair place, and they would fix it. Which we did, only to find out we’d be charged for the repairs. So an item that was barely a year old and supposedly under warranty cost us $50 to fix. Stay away.
Reply from Travelpro® USA2026-07-07
Thank you for your feedback, Nancy. We're sorry to hear about your experience with the warranty claim process and the frustration you encountered regarding the replacement part, installation guidance, and repair costs.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
Thank you so much for your fantastic 5-star review, Daniel! We're delighted to hear that your order arrived as promised and met your expectations. Providing quality products and reliable service is what we strive for every day. Thank you for choosing Travelpro, and we wish you safe travels wherever your next journey takes you!
It took me a long time to find Travelpro. I am so glad I finally did! My Travelpro bags are the best bags I have ever had. They are very well traveled nationally and internationally. Easy to roll, easy to spot on the luggage carousel and classy looking. They are just what I want and need for my travel! Good job!
Reply from Travelpro® USA2026-07-07
Thank you so much for your fantastic 5-star review, Roy! We're honored to hear that your Travelpro bags are the best you've owned and that they've served you well on both national and international travels. It's wonderful to know that you appreciate their durability, visibility on the baggage carousel, and stylish design. Thank you for sharing your experience and for choosing Travelpro. We wish you many more great adventures ahead!
Thank you so much for your fantastic 5-star review, Edward! We're pleased to hear that you had a positive experience with our return and re-ordering process. Providing a smooth and hassle-free experience for our customers is always our goal. Thank you for choosing Travelpro, and we look forward to serving you again in the future!
I ordered a couple travel pro luggage sets. They were supposed to be 2 medium checked bags and 3 carryons. Unfortunately i ordered the large checked bag. My fault. I went to return the set as requested by travelpro customer service. They told me it was typical to send the return with 2 RMAs due to there being 2 suitcases. They also said i could send them in 1 box, which I did. Only 1 RMA was processed. Speaking with customer service has been a nightmare as they don't seem to understand what I am needing or asking. Not sure the second RMA will ever be processed. It has been frustrating for sure. The suitcases themselves are fantastic, but customer service has made for a very negative experience.
Reply from Travelpro® USA2026-07-07
Thank you for your feedback, David. We're glad to hear that you're pleased with the quality of the suitcases, but we're very sorry for the frustration you experienced with the return process and the handling of your RMAs.
We understand how confusing and disappointing it can be when returns do not process as expected and getting answers feels difficult.
We already have your information associated with this review and will have our team take a closer look at your case to see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
Thank you so much for your fantastic 5-star review, David! We're thrilled to hear that you've found our products to offer excellent quality at a great value. Providing durable, reliable luggage at competitive prices is something we take great pride in, so your feedback means a lot to us. Thank you for choosing Travelpro, and we hope to be part of many more journeys ahead. Safe travels!
I have been very satisfied with my Travelpro Crew carryon and wanted a piece of similar quality in a larger size. I chose the Crew Checked Medium Spinner.
Website made it simple to find the one I wanted. It came quickly and I look forward to using it on an upcoming Europe trip.
Reply from Travelpro® USA2026-07-02
Thank you so much for your fantastic 5-star review, Robert! We're delighted to hear that you've been so satisfied with your Travelpro Crew Carry-On and chose the Crew Checked Medium Spinner for your larger travel needs. It's wonderful to know that our website made it easy to find exactly what you were looking for and that your order arrived quickly. We hope your new suitcase serves you well on your upcoming Europe trip and delivers the same quality you've come to expect from the Crew collection. Safe travels, and thank you for choosing Travelpro!
I was happy overall with suitcase until I tried to file a warranty claim on a tear along a sewn in part. They stated it was from normal wear and tear and would not honor a fix or substitute. It has only been on 4 trips. They offered a measly 15% on a new one which stores give bigger discounts. Now unhappy with them or any company that does not take responsibility for
poor workmanship.
I have submitted 2 requests with pictures and proof of purchase etc.. Thet counter offered with 25%discount towards a new suitcase. No offer to pay for repair or to replace product. If ripping along a piece of built in is normal wear &tear than suitcase is not as advertised and any suitcase can be bought cheaper. Save your money if having to replace luggage every 5 years.
Reply from Travelpro® USA2026-07-02
Thank you for your feedback, Beth. We're sorry to hear that your experience with our warranty process was disappointing. We understand your frustration and appreciate you taking the time to share your concerns. We've privately requested more information via Trustpilot so we can pull up your claim and see if there is anything else we can do.
I purchased an item during a sale event from travelpro.com. The whole reason I purchased from their site (instead of Amazon, where it was actually *cheaper*) was because of the promise of a 100-day trial. That promise is prominently displayed on the product webpage.
After purchase, I received an email receipt stating that this was a "Final Sale - no returns or exchanges". In no way was this stated anywhere on the product webpage or during checkout. Only after my card had been charged.
I've gone back and forth with their support team and while they acknowledge that their web page was deceptive, they won't honor the 100-day trial.
If this is how they treat a brand-new customer, I have doubts about their supposed "lifetime warranty" and will not purchase another Travelpro product.
Reply from Travelpro® USA2026-06-29
First and foremost, we would like to sincerely apologize for the inconvenience you’ve experienced. We are very sorry to hear about the confusion surrounding the 100-day trial and the final sale messaging.
We understand how frustrating this must feel, especially when expectations set during the purchase process do not align with what is later communicated. This is not the experience we want for our customers, and we truly appreciate you bringing this to our attention.
We’ve requested additional information through Trustpilot (it's private) so our team can review your case in more detail—you can just provide us with your ticket #, order number, or email used in previous correspondence with us so we can reach out.
My daughter and son-in-law received a beautiful piece of Travelpro luggage as a wedding gift. The package arrived without any packing slip, card or other identifying information. We have not been able to identify who sent the gift. Customer service at Travelpro has been unable to help us identify who sent the gift! So frustrating! Does anybody have any suggestions?
Reply from Travelpro® USA2026-06-29
Thank you for reaching out and bringing this to our attention. We are genuinely sorry to hear about the difficulty identifying the sender of such a thoughtful wedding gift.
We understand how important it is to be able to acknowledge and thank the sender, and we regret that we have not been able to assist you with this so far.
Due to privacy policies, there can be limitations on the information we’re able to share, but we would still like the opportunity to review this further and see how we can help.
We’ve requested additional information through Trustpilot (it's private) so our team can review your case in more detail—you can just provide us with your ticket #, order number, or email used in previous correspondence with us so we can reach out.
Travel pro offers many options. While the options we tried didn’t work for us, the customer service was superior! The process to return or exchange is easy, the team was happy to help. And Dolores went above and beyond, worked with great integrity and professionalism. Thank you!
Reply from Travelpro® USA2026-06-29
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our options helpful and experienced amazing customer service along the way.
While we’re sorry the items you initially tried didn’t quite work out, we’re so glad the return and exchange process was smooth and easy for you. It’s wonderful to know our team was happy to assist, and we truly appreciate your kind recognition of Delores—she’ll be delighted to hear your feedback about her integrity and professionalism.
If you need anything else, don’t hesitate to reach out. Safe travels!
It costs money to get luggage under their warranty fixed
I bought a new luggage bag from them 18 months ago, and I registered the product within 2 days of purchase. Only a handful of trips later, a wheel broke off. I contacted their warranty department, and after completing 3 rounds of information, photos, etc, they approved the claim... and then charged me over $25 shipping to have a replacement sent. I even offered them less expensive replacement options, but they refused. I don't think you should call it a warranty when at the end of the day your customers will have to pay to get their products fixed.
Reply from Travelpro® USA2026-06-29
Thank you for taking the time to share your feedback regarding your recent experience with our product. We are genuinely sorry to hear about the issues you faced with your luggage and the frustration surrounding the warranty process and shipping cost.
We understand how disappointing it can be when something goes wrong, especially so soon after purchase, and we regret that this experience did not meet your expectations. While we do aim to make our warranty process as smooth as possible, we recognize your concerns regarding the replacement shipping fee and how that may have impacted your overall experience.
We’ve requested additional information through Trustpilot (it's private) so our team can review your case in more detail.
Thank you for reaching out to bring this to our attention.
I purchased a travelpro pathways 3 piece luggage set in February 2026. In June one of the zippers fell off the bag and it could not be locked. I contacted the warranty department and the replacement that they sent me was smaller than my original suitcase and very flimsy. When contacting them regarding my replacement suitcase they basically blew me off and said that they didn’t have to replace it with the same suitcase. I would at least expect it to be of the same size and quality. I will never purchase another suitcase from Travelpro.
Reply from Travelpro® USA2026-06-29
Thank you for taking the time to share your feedback regarding your recent experience with our product. We are genuinely sorry to hear about the issues you faced with your luggage and the concerns regarding the replacement you received.
We understand how disappointing it can be when a replacement does not meet your expectations in size or quality, and we regret that your interaction with our warranty team left you feeling unsupported. This is not the level of service we strive to provide.
We’ve requested additional information through Trustpilot (it's private) so our team can review your case in more detail—you can just provide us with your ticket #, order number, or email used in previous correspondence with us so we can reach out.
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