Travelpro® USA (travelpro.com) has a 3.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 32% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers generally find the products well-designed and extremely durable, frequently praising the smooth spinner wheels, attractive appearance, and ample packing space for trips. People also note that the official website is very easy to navigate, making selecting items and completing the ordering process completely straightforward.
Some reviewers were not happy with customer service, mentioning unhelpful support agents, communication barriers, and frustrating warranty claim experiences that caused headaches. Additionally, buyers shared occasional problems with unexpected shipping delays, receiving incorrect items, or encountering defective products straight out of the box. Others expressed disappointment regarding unexpected extra fees required to process replacements or handle returns smoothly.
Auto-generated from all reviews of this business. For reference only.
I purchased new Travel pro luggage that, overall, seems great. However, the website would not allow me to register the purchase. After trying a couple of times over a couple of days, I called the customer service number and they were utterly useless. We ended up creating a service ticket - just to register the warranty. To date, I have not succeeded in getting the purchase registered.
Reply from Travelpro® USA2026-06-29
First and foremost, we would like to sincerely apologize for the inconvenience you’ve experienced. We are very sorry to hear about the difficulty you encountered when trying to register your warranty and the frustration with the support you received.
This is not the level of service we strive to provide.
We’ve requested additional information through Trustpilot (it's private) so our team can review your case in more detail—you can just provide us with your ticket #, order number, or email used in previous correspondence with us so we can reach out.
Bought the large Versa Pack softside luggage on sale. The only color on sale was the light blue but now that I have it I can live with it for the price. It's a very well made luggage and appears very durable. I have owned other travelpro bags and have had good experiences with the quality and expect the same from this bag.
Reply from Travelpro® USA2026-06-10
Thank you so much for your 5-star review! We’re glad to hear you got a great deal on the large VersaPack® softside luggage and that the quality and durability are already making a strong impression. We truly appreciate your continued loyalty to Travelpro® and hope this bag delivers the same great experience as your others!
After reading plenty of glowing reviews about Travelpro’s quality and lifetime warranty, I decided to splurge on a Platinum Elite luggage set (carry-on and medium check-in). It was $750+ (which is a lot for me). But I figured it was a worthy lifetime investment.
However, when the luggage set showed up, the cartons were opened and one of the suitcases was unzipped and expanded and gave the distinct impression that it had been opened before. For $750+, I expect a brand new product in a properly sealed carton (a perfectly reasonable expectation).
I reached out to customer service and provided some requested pictures, just to have them dismiss it as “minor cosmetic damage” and suggest I just keep it. I know Travelpro’s warranty is great but I should not have to wonder if I need to take advantage of it immediately upon delivery. It looks like they don’t do exchanges but rather I have to return it and rebuy. They have kept silent on whether they will honor the original price I paid (I bought during their Memorial Day sale).
UPDATE: They refuse to provide a discount code so that I am not screwed over by their poor quality control. What a terrible way to treat customers who spend their hard-earned money with Travelpro.
Reply from Travelpro® USA2026-06-09
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
This is certainly not the level of service or experience we aim to provide, and we understand how disappointing this must feel—especially after making such an important purchase.
We would really like the opportunity to take another look at your situation and see how we can help. We’ve reached out to you privately through Trustpilot to gather a few additional details so we can better assist.
We appreciate your patience and hope to connect with you soon.
Do not buy- waste of money. I purchased a PilotAir Elite bag and wheel broke after 5 uses. I was not concerned as I knew TravelPro had a 10 year warranty. Boy was I wrong! While they acknowledged the damage they told me that the wheel replacement was not “in stock”, which they control, and they could not fix. I offered to return the bag in trade for a replacement per the warranty. They told me the warranty is “limited” and offered me a 15% discount on a new bag. Their warranty is a scam. They do not stand behind their product. While all the customer service people were nice and professional they refused to replace the defective bag. The warranty is useless and a bag should hold up much longer than mine did. DO NOT WASTE YOUR MONEY ON TRAVELPRO PRODUCTS!!
Has been several weeks since Travelpro offered to be in touch to resolve. NO contact has been made. They just want the goodwill of posting that. Ridiculous.
Reply from Travelpro® USA2026-06-09
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the impression we aim to leave, and we understand how disappointing situations like this can be.
We would truly value the opportunity to take another look at your case and see how we can help. To better assist you, we’ve requested some additional details through Trustpilot. For your privacy and security, that information will be handled outside of this public forum.
We hope to connect with you soon and work toward a resolution.
Thank you so much for your 5-star review, Paul! We’re happy to hear ordering was easy and that you’re enjoying the product. We truly appreciate you choosing Travelpro®!
Travelpro customer service is great. They replaced my two year old luggage due to a faulty wheel. I really appreciated that. The luggage went through about 15 trips so I was glad to get it resolved so quickly.
Reply from Travelpro® USA2026-06-09
Thank you so much for your 5-star review, Christine! We’re so glad our team was able to resolve the faulty wheel issue quickly and get your luggage replaced. We truly appreciate your kind words and are happy we could help keep you traveling smoothly!
Thank you so much for your 5-star review, Irina! We’re so glad to hear you’re happy with the product and that your order arrived quickly. We truly appreciate you choosing Travelpro®!
I’ve purchased several Travelpro suitcases over the years, but their warranty service has completely changed my view of the brand. The retractable handle on one bag failed internally, which is a clear mechanical defect, and Travelpro refused to honor the warranty even after admitting they do not have the parts to repair it. Instead of repairing or replacing the suitcase, they kept offering escalating discount codes and avoided addressing the actual problem. This has been a very disappointing experience for a loyal customer. Buyers should know that the warranty may not mean much when you actually need it.
Reply from Travelpro® USA2026-06-03
Thank you for bringing this to our attention—we’re sorry to hear about your experience.
We understand how frustrating this must have been, especially after experiencing an issue with your handle and not receiving the resolution you expected. We’ve requested additional information through Trustpilot privately so we can look into this further, as the information provided here is not enough for us to locate your case.
We appreciate your patience while we review this and work toward a resolution.
The luggage is incredibly well thought out for the needs of a traveler with carry on. Well made. Good follow up for damage. Website provides in depth info. Very nice selection. Plus IT LOOKS GREAT!
Reply from Travelpro® USA2026-06-02
Thank you so much for your 5-star review, Lucile! We’re thrilled to hear the luggage feels well thought out for carry-on travel, looks great, and that you found the website helpful with detailed information. We truly appreciate you choosing Travelpro® and hope your bag makes every trip easier!
Lifetime warranty isn't what's advertised — wheel fell off after 3 uses, charged $50 to honor it
Bought a Maxlite Air Hardside in Nov 2024.
A wheel detached after three trips. Travelpro first denied the claim as "normal wear and tear" — despite their own warranty page listing wheels as covered and defining excluded wear as "abrasions, scratches, dents or stains."
After I cited the warranty, they approved a replacement but demanded a $50 shipping fee. Their published warranty says plainly: "Travelpro will cover the expense of shipping the repaired or replacement bag back to you."
When I pointed this out, the rationale shifted again — first blamed on "Trusted Companion" coverage, then on a "one-year shipping" rule that appears nowhere in the written warranty.
Three shifting justifications, each contradicting the warranty Travelpro publishes on its own website. I own three of their bags, all bought because of the lifetime warranty.
Buy elsewhere if the warranty matters to you.
Reply from Travelpro® USA2026-06-02
Thank you for bringing this to our attention—we’re sorry to hear about your experience.
We understand how frustrating this must have been, especially after experiencing an issue with your wheel and having concerns about the warranty process. We’ve requested additional information through Trustpilot privately so we can look into this further, as the information provided here is not enough for us to locate your case.
We appreciate your patience while we review this and work toward a resolution.
Travelpro has some shady business practices. I recently ordered a final sale platinum elite carry on. I ordered this on a Friday, and the shipping info said I would receive it the following Wednesday. After receiving a confirmation email and several other automated messages about my shipment being processed, I received an email that my order was cancelled due to lack of stock, one day before I was supposed to receive my order. Now I am scrambling to find a new bag before a trip next week and all travelpro offered is a small discount code, which gets their bags nowhere near the price of the one I originally ordered. Frustrating experience and poor business.
Reply from Travelpro® USA2026-06-02
Thank you for bringing this to our attention—we’re sorry to hear about your experience.
We sincerely apologize for the out-of-stock discrepancy and understand how frustrating it must have been to receive order updates only to later be advised the item was unavailable. We’ve requested additional information through Trustpilot privately so we can look into this further and review what happened.
We appreciate your patience while we work toward a resolution.
Travelpro’s website will absolutely not allow me to write a review even though I bought through their website and I’m a verified customer. I now believe their high reviews are deceptive. I clicked on the email link they sent, I tried their website. Nothing. Impossible to review so here’s my review on this public website: Their platinum elite business laptop backpack, which cost $245, arrived with a lopsided logo. Normally I don’t care about those little things but for $245 that is a serious quality control issue because it’s so obvious and it cheapens an expensive bag. To top it off, it says customer service will help you with an exchange, but they don’t do exchanges. You have to buy it again and return the other one. To top it off, I believe the review process is deceptive.I’m really not happy with them.
Edit 5/29: they replied below, so if anyone reads this, it would look like they possibly reached out, but they did not, even though I gave them the information they asked for.
Reply from Travelpro® USA2026-05-22
Thank you for bringing this to our attention—we’re sorry to hear about your experience.
We understand how frustrating this must have been, especially after receiving an item that did not meet expectations and having trouble submitting a review directly on our website. We’ve requested additional information through Trustpilot privately so we can look into this further, as the information provided here is not enough for us to locate your case.
We appreciate your patience while we review this and work toward a resolution.
Got maybe too big a suitcase for the international trip but this rolls easily and the recessed wheels are what I wanted as well as hardside. I bought direct. We are happy with the purchase. This wheeled luggage easily holds enough for 2 people for 4 nights. For just me, I put 2 weeks warm Auturmn clothing and 2 different coats in it and only used the hotel's dry clean service for only a couple things on the trip. Only thing with this style luggage is take note that it opens clam shell and European boutique hotels often do not have the space for it to remain open for use during your stay. A suitace this big (not the largest) is used only for longer trips so unpack and use the wardrobe.
Reply from Travelpro® USA2026-05-18
Thank you so much for your 5-star review, Maggie! We’re so glad to hear your hardside luggage rolled easily, fit everything you needed for your international trip, and worked well for longer travel.
We also appreciate your thoughtful notes about the clamshell opening and hotel space—those details are so helpful for other travelers. Thank you for choosing Travelpro®!
After speaking with a customer service rep on the purchase of a suitcase for my daughters birthday, I feel I purchased the right one for her travel needs. I will once again review after her first trip next week!
Reply from Travelpro® USA2026-05-18
Thank you so much for your 5-star review, Diana! We’re so happy to hear our customer service team helped you feel confident choosing the right suitcase for your daughter’s travel needs. We hope she has a wonderful first trip with it, and we truly appreciate you choosing Travelpro® for such a special gift!
After a extremely disappointing start Mr. Fuente took a personal interest in my case. It looked like my complaint would be resolved, but when the new suitcase arrived it had the same issue. A big disappointment again!
After sending another email to customer support I almost immediately received a new shipment notification. And this time..... they shipped the right suitcase!! It must have cost them a fortune to get me the right suitcase, so I thank you for solving my complaints.
Reply from Travelpro® USA2026-05-08
Thank you for bringing this to our attention—we’re sorry to hear about your experience.
We understand how frustrating this must have been, especially when the charging port did not match your expectations. This sounds like something we can definitely look into and help fix, and we’re committed to assisting our customers with getting the correct port since we know how important that feature is for travel.
We’ve requested additional information through Trustpilot privately so we can review your case further and work toward a resolution.
TERRIBLE return process and I am still waiting for my refund with no confirmed timelines.
The luggage arrived and frankly looked cheap so I submitted the return request and they did not auto generate the return label! I then called support where they asked me for a PICTURE that the luggage is still unworn.
Sorry this never happened for any other brands and already a red flag.
Magdalena was also quite abrupt on the phone and not someone I would place dealing with customers in general.
I followed the process, sent the bag and emailed her back asking for timelines over a week later. She just gave a generic robotic answer with NO timelines on when the refund will be issued.
I do NOT recommend this company to anyone and I’m now $300 at lost still!!
Reply from Travelpro® USA2026-05-08
Thank you for bringing this to our attention—we’re sorry to hear about your experience.
We understand how frustrating this must have been, especially after following the return process and waiting for a refund update. We are currently working on your case and appreciate your patience while we review this further and work toward a resolution.
After navigating some issues with customer service on a warranty issue, customer service did the right thing and agreed to replace the luggage in question. I am completely satisfied with their response. This is our third piece of Travelpro luggage. I’d buy Travelpro again. They stand behind their product.
Reply from Travelpro® USA2026-05-07
Thank you so much for your 5-star review, Douglas! We’re glad to hear our team was able to resolve your warranty issue and replace the luggage in question. It means a lot to know you’re satisfied with the outcome and that this is your third Travelpro® piece—we truly appreciate your continued loyalty and confidence in our products.
I hope you're not buying Travelpro for their Lifetime guarantee. I have a bag that is 20 years old that was bought because of a lifetime guarantee. I contacted Travelpro to get a handle fixed and they said they wont repair my suitcase because it is no longer in production and they no longer have the parts. Apparently lifetime means only if they have parts.
Reply from Travelpro® USA2026-05-08
Thank you for bringing this to our attention—we’re sorry to hear about your experience.
We’d like the opportunity to review what happened more closely, so we’ve requested additional information through Trustpilot privately to look into this further and see what options may be available.
professional. site easy to navigate. excellent quality items. there was a bit of a time lag issue: my first order that I made a mistake- was not possible to cancel. so I placed a second order.. and returned the first. it took a bit of time to receive the refund but ZERO complaints for me: every step of the way, there was a professional, problem-free 'next step.' I will always look to TravelPro first: excellent quality without the more expensive brands' price. Thank you!
Reply from Travelpro® USA2026-05-07
Thank you so much for your 5-star review, Lilit! We’re so happy to hear you found the site easy to navigate and that the quality of your Travelpro® items stood out. We also appreciate your patience with the refund timing and are glad the process still felt professional and problem-free along the way. It means a lot that you’ll look to Travelpro® first in the future!
Great suitcase. Very easy to navigate the airport. Moved so easily I could use one finger to move through the airport.
Shipping was super fast! Bag is very durable. Locks built in makes it secure and not having to worry about a key and additional lock.
Reply from Travelpro® USA2026-05-06
Thank you so much for your 5-star review! We’re thrilled to hear your suitcase was easy to navigate through the airport, moved smoothly, and felt durable and secure with the built-in lock. We truly appreciate you choosing Travelpro® and hope your bag makes every trip that much easier.
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