Rebag

This experience was terrible

This experience was terrible. It took almost a month for me to get my new item. I called several times in each time I spoke to somebody I got a different answer as to the delay in the process. I have traded and purchased many times in this by far has been the worst experience.

Poor packaging and Customer service

Lady Dior (structured bag) forced to fit in a smaller dust bag..came in a bit deformed..contacted customer service right away with photos for proof and was told they can’t do anything about it..you work hard to pay thousands for a dream bag and that’s how they handle the situation..very poor customer service..

The ease to buy it!!!

Rebag is great

Rebag is great . They have amazing designer pieces and excellent prices.

The authentication process is very long…

The authentication process is very long and little to no communication through process

Returns

It took me a while to understand the return policy, however, Akilah from Rebag patiently and professionally broke it down for me. The bag i had ordered was beautiful but not the right size for me. I will definitely order from Rebag again.

I am having trouble returning a product…

I am having trouble returning a product and not getting assistance. Also, ordered a bag and was told once it went through that the order was cancelled on rebag end.

I purchased a bag got the $50 monthly…

I purchased a bag got the $50 monthly fee that they insisted that I purchase in case anything is wrong. I purchased the bag shortly before my birthday. The day of my birthday as I was taking it out of my car the bag fell off of me on to the floor. The clasp broke I took it to the store and they inspected it and said I needed to send it back to there warehouse since the gentleman that assisted me at the store said it’s guaranteed and with this fee there is no shipping charges and it’s a easy return. Waiting for an explanation on why my refund was taking so long. I just received it and it’s the same as I sent it back with a broken clasp and no explanation. wTH is wrong with this picture especially since I communicated with the store they said no worries they are inspecting and will return your money within 3-5 days. Why why why??!!!

Fast and friendly help.

I love REBAG

I love REBAG, I like to shop mostly, but I have submitted two bags; one for consignment and one for exchange. The one I submitted for exchange, obviously I purchased from REBAG but the other is a LV Speedy I was no longer using. When I entered the information for the consignment, I chose the wrong bag (a Neverfull vs the Speedy 25). How, I have no idea other than I have terrible eyesight! Anyway, I was a bit put off by the offer, but decided to go ahead with the consignment because the bag was not in use. Let someone else enjoy it! Low and behold my panic sets in when I get the confirmation email back and see that my bag is noted as a Neverfull not the speedy. I contacted customer service to see how best to rectify this error. I was reassured by Akilah that the bag would be listed correctly once it had gone through the review process and it would be priced accordingly. Whew!

I’m a R+ member for few years already…

I’m a R+ member for few years already and I’m very satisfied with all my purchases through Rebag. Customer service is very helpful. I do recommend for my friends and customers. Thank you Rebag team !

To be honest

To be honest, The bag was not what I expected. I will be returning it I will say that it arrived in a very short time which was appreciated. Each time I order the packaging becomes less and less, Amazon does better I think I am done with ReBag

Joe PalumboUnited States · 1 review · Experienced 2026-08-03 · Posted 2026-08-10

He was quick on a response

He was quick on a response. I’m very satisfied.

MOST HORRIFIC EXPERIENCE BEWARE !!! PLEASE TRUST ONLINE REVIEWS,,,,,,, I SHOULD HAVE !!

MOST HORRIBLES BUYING EXPERIENCES EVER PLEASE CONTACT ME IF YOU HAD ISSUES AS WELL had so many issues I don't know where to start.... I bought a bag Chanel for 4000$ with a trade it was listed as "GREAT" condition and it arrived smelly like mold and the leather dry wrinkly like if it was wet so I was furious and I had to RETUN it and it was a struggle I had to wait for a fed ex label and then wait 3 weeks for a refund and I was charge 100$ retuning fee because I am not a REBAG member !! Then since I payed with a trade they refused to give me the money of the trade and instead blocked the money in my wallet as a credit So basically forcing me to use it at REBAG !! was furious and asked to get my trade bags back and they refused. Also I sold a bag with them and I tried to cash the money about 20 times and the customer service tells me "we have a problem in the system sorry it doesn't work try tomorrow " ...... I tried every days and it doesn't work again they force me to use the money on their website !! Since I can cash it on my bank account I believe they don't even have cash money this is why they pretend to have system issues … !! Also I bought another CHANEL bag it was by fed ex delivered at the wrong adress it was signed by the agent of the front desk on the building next door who wasn’t even at work on that day and REBAG has refused to open a claim to Fed ex so I have lost 5000$ ! I have no bag and no refund they told me they won't do anything because I didn't payed for the buyer protection The customer service is terrible they don't care they email excuses and never help Meanwhile it's impossible to reach them by phone... No one ever pick up the phone at customer service … And Last but not least !!!…. REBAG shipped me a Chanel bag weight 3lbs and I retuned it by fed ex with the label they provided me it was then weight 2,8 lbs it was a Chanel gold plated vintage bag 4000$ and then when REBAG received the box they emailed me telling me I sent them back a pair of shoes to them and not the bag … It is Impossible since the box with the shoes weight 1 pounds!!! they retuned me the shoes Telling me it's not their responsability if fed ex stole what was inside the box and replaced them by the shoes Also REBAG refuse to show me cameras footage of their receiving center ,,,to see exactly what was in the box when they received it !!!,,, weird ?! Now I lost 9000$ of items that got delivered to the wrong building and stolen by fed ex REBAG refuse to take any responsability for I am now doing a police report to file a claim with my bank Also after my online review REBAG has blocked my app and has deleted all the emails chain … even my SA in brickell tried to find them as well and she can’t on her computer …. They vanished so I can’t used them to open my Amex claim !! Please contact me claricabacara at yahoo com ( i can’t Properly add my email) but if you get it contact me and help me send documentation to the state attorney we need to report those abuses many of us have been victims and powerless facing REBAG abuses . Thank you

Good price

Good price , good service, thank u

Extremely satisfied

Every bag I have purchased from Rebag has been better than the description listing. I also like the benefits of having the R+ membership, mainly getting 5% off every purchase.

Erin WoodUnited States · 4 reviews · Experienced 2026-08-08 · Posted 2026-08-09

Every part of my experience with this…

Every part of my experience with this company has been horrible. Their customer service is not existed at all, it seems that they hire people and specifically instruct them to be awful or stupid. They will hold your money for months after an item sells even though the return window is only 7 days after the person receives the bag. They claim that this is just policy but it is theft. In addition to that after reducing a price on a bag that they misidentified as a much worse condition than it is which is why it wasn't purchased, I had them return it to me. I sent the bag in with its original receipts included. Imagine my irritation to receive the bag without those documents. The company will do nothing about it. So they basically stole my authenticating documents from my bag and will not return them which reduces the value of the bag on the resale Market if I were to sell it privately. You're lucky if you get a response within a week. Everything about this company is a scam. There is no valid reason to take two or three months to pay someone after an item sells. There is no reason for a bag to list as pending sold for over a month when it takes less than 2 weeks for to get to the buyer and a week return. There is no acceptable reason to take my original receipts out of the bag at all other than for photographing and not return them to my bag and return them to me when the item was returned. This company will steal from you and they will make nothing but excuses as to why they cannot pay you in a reasonable amount of time. They will also apparently lie about the condition of your products maybe to protect themselves I'm not sure. Don't do business with this company. There are plenty of better options. You'd honestly be better off throwing your bags into a bonfire than consigning with rebag Update. The bullshit response posted below is hilarious because I have contacted them directly quite a few times about all of these issues and they don't care. They are making excuses as to why they took the original receipts and authenticating documents out of the bag that I sent in with those documents and why they were not returned to me, they try to excuse that stuff without doing anything to make it right, they're still holding my money hostage for items that have been sold for weeks, and they continue to lie and act like all of this is acceptable. So yeah this response is a nothing response it's bullshit it's unacceptable and then telling me to contact them when I've been in constant contact with them is hilarious. Give me back my property, give me the money that you are holding hostage for no valid reason, and you damn well better find the receipts that you stole from me

Do Not buy from this reseller Counterfeit bags

Do Not buy from this reseller. I suspect that they sokd coubterfeit bag Delvaux to me, there is no code on the bag none, zero, hardware is mixed it was declared it is silver ( palladium) and it arrived mixed as knobs and written letters are in yellow gold, and only buckle is silver color. After delaying for 2 weeks with any answer. They gave simple BS answer and we assure this bag is real , lol ( i have emails to copy if neeeded) I asked to provide detaild if bag was altered and source where they got it , answer is zero ignored.. after thst they say 2 weeks gap is passed and I can not return already although 1st CS told me thdt they extended my return due to this situation. Its a BS website who sells counterfeit items. Abd Yes Im going go declare to BB this website to sell counterfeit items. Updates from 08/11: So rebag fired or made email of 1st CS unresponsive. I asked certification proving /claiming that bag was not alterered in no way ( not get any answer on it), NO CODE detected and CS(3rd one in the row, located outside of USA most likely) told me they dont have one, And no answer for any certificate onfirming that bag was not altered.( bag has platinum buckle and yellow gold other parts - counterfeit red flag), they cannot confirmthe approx year/s of production, they do not give me manager in NYC to resolve thids issue, and they claim that refund is not possible and i can only resell it to them for a reduced priuce - lol - possibly counterfeit bag! and 1st CS told me that refund dates will be extended ( so they are not!) Im going to get a legal case in NYC, out of this case)

Customer service was amazing

Customer service was amazing , Shaun was very attentive and patient. Thank you for helping me find my 1st Chanel bag .

I’m absolutely in love with my bag

I’m absolutely in love with my bag! It arrived in perfect condition with **zero flaws**. The quality is amazing, the craftsmanship is beautiful, and every detail was exactly as expected. It looks even better in person!! I’m extremely happy with my purchase and would definitely recommend it!