Rebag (rebag.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently find the store staff to be exceptionally helpful and knowledgeable when navigating purchases or completing trade-ins. Many people truly appreciate the fast shipping times and the pristine condition of the luxury bags they receive. However, some customers also noted recurring issues with product descriptions, mentioning that items occasionally arrived with unexpected flaws or stains. Others experienced frustrating difficulties regarding customer support responses, delayed return payouts, and strict delivery signature policies. A few reviewers additionally expressed serious concerns about authenticity and communication gaps during their transactions.
Auto-generated from all reviews of this business. For reference only.Shipping on time, product as pictured, guaranteed authentication/certificate.
Thank you for taking the time to leave a review. We truly appreciate your support and hope you enjoy your purchase for years to come.
Eventhough the process of a trade is not immediate, I felt like I was in good hands, over the period of days leading up to the end of the transaction.
We appreciate your feedback and are sorry the processing took longer than expected. Thank you for your patience!
I sent my bag to Rebag in early June because they offered the highest quote. I had positive experiences with the company in the past, so I expected the process to go smoothly. My bag was in excellent condition, and I carefully included the authenticity cards, care cards, and the original dust bag. But my bag was not processed until mid-July, and that only happened after I contacted customer service and requested that my case be escalated. After the inspection, Rebag significantly lowered the original quote, stating that the bag had scuffs and damage. Based on the condition of my bag when I shipped it, I disagreed with that assessment and declined the revised offer. I then requested that the bag be returned to me. Then I received no updates for another month and had to contact customer service twice before my return was finally processed. In total, Rebag had possession of my bag for more than two months. When my bag was returned, the original dust bag, authenticity cards, and care cards that I had included were missing. In addition, the bag was not packaged with adequate protection and was wrapped only in a few sheets of tissue paper despite its value of more than $2,000. Overall, I am very disappointed with this experience. The lengthy processing time, lack of communication, disputed condition assessment, missing original accessories, and inadequate return packaging fell well below my expectations based on my previous experiences with Rebag. I hope this review helps other customers make an informed decision.
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at [email protected] so we can further assist.
Carlos is great! Appreciate his responsiveness and taking issue to the end
We're so pleased to hear our team was able to assist you. Thank you for taking the time to leave a review.
Excellent handling of trade. Great purse purchased
Thank you for taking the time to leave a review. We truly appreciate your support and hope you enjoy your purchase for years to come.
I had a few questions about the submission process. I spoke with Danilo who was so helpful! My questions were answers quickly and I felt so much better afterwards. Thank you!
It's wonderful to hear our team helped make your experience a positive one! Thank you for sharing your feedback.
Carlos was very transparent with his answers to my questions. He answered every single one. His help played a big part in my decision to sell with Rebag.
Thank you for your thoughtful review. We'll be sure to share your kind words with our team.
Thank you for your review!
When I clicked on this bag, I was clicking on the medium bag. I knew I was gonna somehow end up with the mini and that’s what happened. It was misleading.
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at [email protected].
Rebag takes too long to payout. It’s been almost 2 months and they already sold the bag I sent them so I don’t see why it should take so long. Customer service has at least responded to my inquiries so there’s that. But this will be my first and last time doing business with Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at [email protected].
Always a pleasant experience, I love shopping here for some of my top Tier bags.
We're so glad you're enjoying your purchase! Thank you for taking the time to share your experience.
Carlos was super responsive and helpful. I appreciated his quick and clear answers/
We're so pleased to hear our team was able to assist you. Thank you for taking the time to leave a review.
Phenomenal bag with great support from Rebag and the associate (Sara). Super communicative and friendly through it all!
It's wonderful to hear our team helped make your experience a positive one! Thank you for sharing your feedback.
I never received my bag ! What am I suppose to do? Please advice
Hi Alice, Thank you for calling us about this, and we're sorry for the worry it caused while you waited. Our team let you know your bag was on its way, and we can confirm it was delivered via DHL Express on Friday, August 7th. We hope you're enjoying it, and if you have any questions, please reach out to us directly — happy to help with anything else. Warm regards, Rebag Customer Service
Thank you for your review!
I’m delighted with my first transaction on Rebag. The service was prompt and secure, and I received my purchase in two days. Thank you.
Thank you for your review! We're thrilled to know your experience met your expectations, and we appreciate you trusting Rebag with your purchase.
My bags were in great condition. SA's at the store I visited in Las Vegas were well informed about the items they had in stock. They were also very nice and personable.
It's wonderful to hear our team helped make your experience a positive one! Thank you for sharing your feedback.
Thank you for your review!
Authentic Quality merchandise at great prices!
Thank you for your review!
Carlos was extremely helpful and quickly handled all of my concerns
It's great to hear our team provided the support you were looking for. Thank you for your kind words.
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