Rebag (rebag.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently find the store staff to be exceptionally helpful and knowledgeable when navigating purchases or completing trade-ins. Many people truly appreciate the fast shipping times and the pristine condition of the luxury bags they receive.
However, some customers also noted recurring issues with product descriptions, mentioning that items occasionally arrived with unexpected flaws or stains. Others experienced frustrating difficulties regarding customer support responses, delayed return payouts, and strict delivery signature policies. A few reviewers additionally expressed serious concerns about authenticity and communication gaps during their transactions.
Auto-generated from all reviews of this business. For reference only.
I told myself I would stop shopping w/ RB b/c Alvin left RB Santa A. location in early 2026. Mind you, I was just talking w/ Alvin 8 months prior about a sell item. Since being w/ RB years back, Alvin has handled all my trades and orders. So when I got a message from his work number stating Alvin has moved on, this is now J***. I was devastated. So I said, well it's time to move on from RB. Preloved boutiques are only as good as their customer service because there has to be strong trust relationship. Trust that your SA is selling you an authentic item and trust that my selling items does not get lost or damaged (gets taken care of properly). Alvin always made sure I felt safe in a trade or sale. BUTTT The dang sale happening was too good. So, yes, I acted on impulse. A trade. I dropped off the item w/J**n and W**i @ S.A location. The whole 18 days (including weekends), I was nervous. I kept checking the app to see if my item arrived and got checked in. On the 18th day, the app said completed. I was relieved. I was getting worried. But RB came through. RB S.A location took care of my trade. It was a positive experience. I wouldn't do this anytime soon w/ RB though, 18 days of worry is not worth it. I am still aware of reviews of RB losing items in transit or returning sell items damaged.
Reply from Rebag2026-08-04
Thank you for taking the time to share your review. We're pleased to hear our team was able to make your Trade a positive experience, and we hope to assist you again in the future.
This was my first experience with the buyout program and I had some questions along the way. Carlos was very helpful in answering my questions and concerns through the different stages, which made the process much easier to navigate.
Reply from Rebag2026-07-29
Thank you for your thoughtful review. We'll be sure to share your kind words with our team.
Customer service was so patient with me and my first trade. I appreciate everyone's response to my questions. The bag I purchased was exactly as shown online and arrived as Rebag promised.
Also, a lot of people complain about the review and pricing on trades and consignments. I would like to add that upon seeing that one of the bags I submitted was of higher value than the AI predicted, they also increased their valuation and added the difference to my account. So those evaluations work both ways friends.
I have a consignment with them and am looking forward to seeing how this all works out.
Reply from Rebag2026-07-29
Thank you so much for your thoughtful review! We're thrilled to hear you had a great experience and truly appreciate you choosing Rebag.
Traded my pristine Gucci bag to Rebag. Gave me a fair price. The bag I exchanged it for was way too big. When I sent it back (which was no problem at all) they gave me a SIGNIFICANT amount less than I bought the bag for. Literally didn’t even use the bag. Just returned it. Absolutely insane. Tags still on! Was told I would get all the money I paid for the bag in a credit instead I got not even half!!!! What a scam this company pulls!!!!!
Reply from Rebag2026-07-28
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at [email protected] so we can further assist.
Take extremely long to authentic and accept your items. On top of that they reject for basically no reason “manufacturing” mishaps on the items. Then they take a good 3 weeks to ship your item back. How hard is it to put a label on a box and ship it back to the owner??? Also they have no protection on stuff so if it gets lost good luck!
Reply from Rebag2026-07-28
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at [email protected].
Love, love my Dior bag!!! I love that every purchase is exactly as described and the presentation is beautiful! Shipping is very quick and I’m never disappointed with my purchase 💖
Reply from Rebag2026-07-29
We're delighted to hear you found something you love. Thank you for choosing Rebag and for taking the time to leave a review.
DO NOT SHOP HERE. Update: Today is the 11th business day and I've not received a refund for the deeply damaged bag. This has been a horrible experience through and through.
Reply from Rebag2026-07-28
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at [email protected].
Love my new to me bag. I got a email discount code and had been eyeing a bag. The offer was too good to pass up and I pulled the trigger. The bag is in great condition and I felt confident in the authenticity of the bag with the guarantee. I’ll for sure look here when considering buying another one!
Reply from Rebag2026-07-29
Thank you for your review! We're thrilled to know your experience met your expectations, and we appreciate you trusting Rebag with your purchase.
I been selling a few of my handbags with rebag. They have great customer service. I call and they would always answer promptly. Excellent communication and I got paid. I never really waited , I withdraw my money early and pay the percentage fee. Rebag is trusted, and have upgrade and process is efficient. Have to be patient. Overall. I enjoy doing business with rebag. Knas were helping, and Marcus.
Reply from Rebag2026-07-27
Thank you for recognizing our team! We're delighted they helped make your experience a great one.
The product quality was not what I expected compared to other brands I've purchased from other sellers.
I probably won't try buying from this seller again in the future.
Reply from Rebag2026-07-28
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at [email protected] so we can further assist.
