Rebag

Nice Fendi Purse

I really like the purse. It met my expectations!

Scammers

Awful and horrible service. They are scammers. Do not buy from them.

The item was very dirty and not as…

The item was very dirty and not as described in the description and picture then I had to call 7 times until someone picked up at customer service to request for a return.

Great help

They notified me that the post was bent. I really appreciate the heads up regarding this. Very easy to work with.

liz guzmanUnited States · 1 review · Experienced 2026-07-09 · Posted 2026-07-24

Service was great and the process was…

Service was great and the process was easy. Not sure why wait 30 days to get paid.

Rebag is my favorite luxury website

Rebag is my favorite luxury website, and the main one I use for buying and selling my luxury goods. The prices are phenomenal, both in buying and the offers you receive, and customer service is unmatched! I had a recent purchase where a coupon code did not go through for me during checkout, and Danilo from customer service was immediately attentive and helpful and the code went through. Professional company and truly supportive customer service. Highly recommend!

Full Price Dupe

The Gucci handbag I purchased is an obvious fake and priced above the cost to buy it directly from Gucci (my bad for not checking this). The bag had a very strong chemical smell and the trim, which was supposed to be leather, was not real. one of the seams was visibly crooked. The tag on the bag said 'certified'. It was a good 'dupe' but I returned it but my confidence is Rebag is lost. I also want to add no apologies, acknowledgement, smoothing over from Rebag of selling me a dupe. I am also due a $600.00 refund or credit - customer service is terrible. This was a $2,000. mistake. Buyers beware if you have to return a fake.

Debra CoslovUnited States · 1 review · Experienced 2026-07-22 · Posted 2026-07-24

Excellent customer service

The long strap was missing.

Associate we’re simply amaaazing!!!

Just received my LV bag and it is…

Just received my LV bag and it is gorgeous! Far exceeded my expectations. Thank you!

Carlos provided excellent and efficient…

Carlos provided excellent and efficient support and follow up to my request.

The condition of the purse was what the…

The condition of the purse was what the company proclaimed which was pristine condition and very fast shipping I am happy with my purse!!

I was disappointed that the tracking…

I was disappointed that the tracking number for my most recent order pointed to an order from a couple months ago.

Rae WhitesageUnited States · 1 review · Experienced 2026-07-23 · Posted 2026-07-23

Had a great experience with Carlos in…

Had a great experience with Carlos in customer service. He was incredibly helpful and made sure I had what I needed to resolve my issue.

Christie AlexanderUnited States · 1 review · Experienced 2026-07-23 · Posted 2026-07-23

Resale Process is NOT transparent

I sent several luxury handbags to Rebag as a part of the resale process. I was initially excited to see what seemed like an upfront and transparent process. I soon found out that this would be a process far from either of those. First, the seller’s platform hardly ever updates. Days and days pass with no changes to your submissions. There is no way to access where you are in the timeline. It could be weeks before someone even looks at your item and begins an inspection. This is not accounted for in their description of how their resale process works. Second, they promise payment in a quick smooth transaction when using their buyout option. However, once they have agreed to a price and they have accepted the item( which keep in mind, they already have inspected and are in possession of) it is a full 30 BUSINESS days before funds are transferred to your Rebag account. But wait because it gets better. After the 30 Business days, excluding holidays as well, the funds must be kept in the Rebag account for a minimum of 15 days before you can transfer them to your bank account. If you move them earlier, you are subject to a financial penalty. And I would have to guess that those 15 days would have to be Business days too. So essentially an additional 3 weeks before receiving any money. I have also seen numerous complaints about not being able to get transfers to go through, so I would not be surprised if that were to also be a part of this ridiculously long, drawn out process. I have used other resale platforms before. I am not unfamiliar with the resale process. This company is basically running a scheme. I would imagine that the items are actually sold, again, at a higher price than they payout to the seller, on their website, before the seller gets anything! Plus, customer service was a joke. Fake politeness and no accountability. I definitely would suggest trying one of the other resale platforms.

Product was exactly as described and…

Product was exactly as described and arrived in timely manner.

As a first time customer

As a first time customer, I was somewhat hesitant to order but when I received my bag, I pleasantly surprised by the almost perfect condition it is in.

It came as it is and described

It came as it is and described. I love it. Was on time i will buy more i will refer my friends and commity. Ty 😊

Customer service from Danilo M

Customer service from Danilo M. Is outstanding and he is very helpful!! Thank you!!