Rebag

Wonderful service!

Carlos was prompt in responding to questions I had.Always great customer service! Thankyou!

Camille Angeli MohammedUnited States · 1 review · Experienced 2026-08-05 · Posted 2026-08-05

Don’t sell your items to Rebag

If only I can give no stars would have. This is a warning to all who plan to sell their bags through Rebag. On May 2026 I sold two bags to them. Their policy states that it will take 30 days to process the bags that I sold to them. End of June 2026 they told me that the payment for the 2 bags will be release on second week of July. That has already lapse their 30 day policy. I waited again until second week of July for them to release my payment. They put the money in the Rebag Wallet and with the advised that I can’t withdraw the money into my linked bank account until 15 days. So I have to wait again. 2 months has already lapse and I still can’t transfer my money into my bank account. I called customer service and emailed them. They just give me some crappy excuse, blaming it to technical issues, etc. I already reported them to BBB and hoping to get help. I am collecting evidence as I am going to file a small claims if this issue is not resolved. Do not make the same mistakes I made, DO NOT SELL YOUR ITEMS TO REBAG!

There was such a huge lack of…

There was such a huge lack of communication. Didn’t know how long to expect my bag to be in process, and when new bag was shipped. Now the bag is lost. Been over a month since I ordered. Crazy.

Bags are always official

Bags are always official. They arrive in time. I am happy that I use REBAG. Very affordable. I highly recommend it!! O, and a variety of payment options. You can not go wrong..

This was an awful purchase experience

This was an awful purchase experience. Firstly my purchase was cancelled without reason 3 times. Finally found out the reason, and then I needed to provide a form of ID, biometric scan of my face AND a utility bill/bank statement.. This was the most invasive and awful purchase experience. The lack of communication with the company to me was awful, and the lack of communication within the company was even worse. I would never buy from them again, which is a shame because I do really love the bag I got. But the process to buy it was horrible.

Rebag has some really great prices and…

Rebag has some really great prices and also options for buying and selling. Trade-ins that can also go towards a new purchase. Super quick offer response. And been communicating with Oluvres on their Customer Service team and that experience has been great as well. I highly recommend Rebag over some of the other resellers of high, luxury goods. Better prices:). Thank you Rebag!

Have purchased several bags and I have…

Have purchased several bags and I have loved them all

Terrible communication and customer service

Terrible communication and customer service, a chat option that rarely works, rejection of authentic bag without an explanation, removal of partial funds in my membership account without explanation. After one bad experience I said I’d never buy from them again. Gave them a second chance and experience was just as bad. Spare yourself and don’t waste your time with them.

Great bag but process took very long

The trade process took very long. From the date I shipped my item to the date I got the trade, it took almost a month. I'm happy with the item; it's just that the wait was excessive.

Rebag is the worst platform to sell or…

Rebag is the worst platform to sell or trade designer. I sent my items 6 months ago. Rebag refused to pay me, I tried to get my money several different ways through transfer through a check, everytime it would « fail » as quoted by their customer service. It quickly became apparent that the only solution to get money back for my items was to trade and buy something off their website because I was never going to see the money.

IN LOVE IS ALL I HAVE TO SAY. FAST DELIVERY, AUTHENTIC AND JUST BEAUTIFUL.

IN LOVE IS ALL I HAVE TO SAY.

Thank you so much

My overall experience was great

My overall experience was great. The sale associates went out of their way to explain everything and walked me through setting up my acct and my new purchase!

I Have always particularly loved all my…

I Have always particularly loved all my pieces from ReBag and was really excited to add a special piece to my collection. However I was disappointed to see the item did NOT exactly match what was pictured what I thought I was getting. Still a nice piece wallet though.

The sales associate who assisted me…

Carlos, the sales associate who assisted me with my request via email, was incredibly helpful

I ordered 7/22 and it show 8/1 and…

I ordered 7/22 and it show 8/1 and still haven’t received my order. FedEx stopped updating the tracking of my order. Tracking number 874858084758. It’s such a bad experience.

My order with trade took over a month

My order with trade took over a month. When i opted for trade you gave me 2 prices. 935 trade or 900 buyout. I took trade but unfortunately the bag that was shipped had defective snaps on the sides sides and it had to go back. Not only did you not give me my buyout cash of 900 but you only put 865 in my account that I only can use at rebag. What’s up with the shortage of monies?? I was told by customer service 935 would be out into my account for future purchase

Arrived in great condition

Nice bags, good customer service

I've gotten a few bags that I've been very pleased with. I did get one yesterday and had an issue with it and will be returning it - Customer Service has been very responsive and understanding. Will definitely be buying from them again.

My purchase was excellent

My purchase was excellent - looked brand new….very minor mishaps. The shipping was fast too.