Travelpro® USA

I recently used the Travelpro carry-on…

I recently used the Travelpro carry-on along with their under-seat duffel, and I’m seriously impressed. Both pieces have an incredible amount of space way more than you’d expect. The carry-on fits everything you need for a short trip without feeling bulky, and the under-seat duffel is perfect for keeping essentials easily accessible during travel. Together, they’re the ideal combo for a quick getaway. The quality really stands out. The materials feel durable and well-made, the zippers glide smoothly, and everything is thoughtfully designed. You can tell it’s built to last, not just for one or two trips but for years of travel. If you’re looking for luggage that’s functional, spacious, and high-quality, this set is absolutely worth it. Perfect for short trips without sacrificing organization or style.

Love the Wheels and was of movement

Was easy to order, got a great deal on the blue bag and I love it. I am older and needed a bag that would roll easy in my budget due to back issues. Haven't used it yet but I am excited to try it.

Repeat customer for Travel Pro luggage

We have purchased Travel Pro luggage over the years and it has always been excellent quality. Well-designed, durable, and attractive. Direct shipment was handled well. The box could have been more securely closed - it arrived with the tape on one end open. Otherwise, 5 stars.

Great customer service

The customer service team was prompt and helpful. Although my luggage is too old to get the replacement wheels I needed, I did end up purchasing a new bag. (The old one was 9 years old!)

Mark WilkeyUnited States · 1 review · Experienced 2025-11-25 · Posted 2026-03-22

Complete Failure to Stand Behind No Questions Return Policy

We purchased TravelPro luggage for our son as a holiday gift from the TravelPro website. The price was very attractive and we felt comfortable making the purchase as the website prominently states "If you are not completely satisfied within 100 days of receipt, return in full for a full refund, and we'll cover the shipping too!." Our son did not like the luggage that we had chosen and we contacted TravelPro Customer Support multiple times trying to arrange a return. Several times we were told that a "Return Authorization" email would be sent - including a link to print a shipping label. After waiting for weeks, TravelPro finally sent an email - with a link that would NOT print a return label. Multiple further calls to TravelPro resulted in a final email stating that the item we had purchased was a "Final Sale" product and no refund or return was available. This was NOT disclosed at the time of purchase or in our receipt from TravelPro. While we enjoy TravelPro's products, their customer support is somewhere between non-existent and outright fraudulent. I will NEVER buy another of their products.

Warranty parts but have to pay shipping?

Had a zipper rip off while in possession of airline during a trip. Submitted a claim to Travelpro on the day it happened and they got back to me that they were going to cover the part but I would still have to pay the $11 shipping for a zipper. Not sure how good the lifetime warranty is if you still have to "pay" for repairs.

I am modifying my review.

I am modifying my review and not sure if I got much better customer service because of my previous review or not, but once they got engaged, it was pretty seamless and they sent me a brand new bag, the same one, which I greatly appreciated. I was disappointed that I had a few problems with the bag after the investment, but replacing this was great!

Good website for shopping for luggage…

Good website for shopping for luggage and comparison of the various models. Especially like the final sale category.

Very fast shipping

Very fast shipping. Easy exchange. Replaced item arrive in just few day. Third item I purchased came in fast also.

Awesome!!!

Awesome! I bought two different styles of check luggage and was able to return the luggage I did not want for free and it was a SUPER easy process! Start to finish my experience was wonderful and I would highly recommend this company. They have a great warranty (when compared to other luggage companies) and to me that speaks volumes for the confidence a company has in its own products.

Experience regarding what?

My Experience with Travelpro Warranty – Think Twice Before Buying

I want to share my experience with Travelpro so that anyone considering buying their products can make an informed decision. I purchased a Travelpro tote .I was buying from a reputable brand with reliable customer service and a solid warranty. Unfortunately, my experience turned out to be the opposite. After some normal use, the zipper teeth on the suitcase failed. The bag is still within the warranty period, so I submitted a warranty claim through their website and attached photos clearly showing the issue. There was no visible damage from misuse, impact, or overloading. The zipper simply failed under normal use. I received a quick response from customer support. They wrote: “We are truly sorry to hear that you have issues with the zipper teeth of your Travelpro® Platinum® Elite 21” Expandable Carry-On Spinner suitcase, we will be happy to assist. After further review, we do not have the required parts available for repair. As a gesture of goodwill, we would like to offer you a 50% discount toward the purchase of a new luggage item at regular price.” At this point I was confused. My bag is under warranty, so why am I being asked to buy another product, even with a discount? According to their 5-year limited warranty, it clearly states: “If your product fails as a result of a defect in materials or workmanship, we will repair your bag/product (or replace it, if repair is not possible) at our expense.” My situation fits this exactly. The zipper failure appears to be a defect in materials or workmanship, not customer damage. I explained this to them in my reply and pointed out that if repair is not possible, the warranty states the product should be replaced. After that, I received another message saying they had “authorization to send me a new luggage item.” Sounds good, right? Not exactly. They told me I would have to pay a non-refundable shipping fee of $50 + taxes, and they would send me a new Tote . They also required me to cut the tag off my original bag and send photo proof before they would proceed. Here is the part that really made me question the whole situation. Their first “goodwill” offer: • 50% discount on a new bag • The bag costs about $110 • With the discount I would pay $55 Their “approved warranty solution”: • Replacement item • $50 shipping + taxes So in reality, both options cost almost the same amount — around $55. In other words, whether they call it a discount or shipping fee, the result is the same: I still have to pay about $55 for a product that is supposedly covered under warranty. To me, that defeats the entire purpose of a warranty. The company presents it as great customer service and goodwill, but in practice the customer still ends up paying. Another issue is that different emails referenced different products, which made the whole process even more confusing. The final conclusion from my experience: Travelpro’s warranty looks good on paper, but when it actually comes time to use it, the solution still requires the customer to pay out of pocket. If a product fails due to a defect and the company cannot repair it because they don’t have parts, that is their internal supply issue, not the customer’s responsibility. Because of this experience, this will be my last Travelpro product. My advice: Before purchasing from Travelpro, read the warranty carefully and understand what it really means in practice. Also consider looking at other brands that offer true lifetime warranties where the customer does not pay for replacements or shipping when a product fails. I hope sharing my experience helps others make a more informed decision before buying. Travelpro that pure SCAM in my experience. Best wishes your excustomer with Ticket nr of warranty order #: 226046770

I am impressed with my Travelpro’s lightweight sturdiness.

I am impressed with my Travelpro transaction. I found out about Travelpro from my son who is a frequent business traveler who is sold on this company. I love how lightweight it is and it looks great. It has plenty of pockets As well. I love that it has a lock too. The delivery was really fast and the shipping package was really great.

Love my luggage

Timely shipping

Timely shipping. Packaging was outstanding!

Good solid luggage!

Great quality

The quality of the luggage is excellent. The color was young and fresh and my daughter loves it!

Replacement Parts Aren't Free

Disappointed that I had to pay $27.56 in both shipping and taxes for replacement parts, despite the "Travelpro will cover the expense of shipping the repaired or replacement bag back to you." As you can see from multiple other reviews, they have clearly gotten this feedback long before but have not addressed it. Furthermore, I live downtown in a major city that only had repair centers 1-1.5 hrs one way in the suburbs. I reached out to local luggage repair centers downtown who confirmed they were denied TravelPro repair status because they also supported Briggs and Riley. The front wheel of my Travelpro Platinum Elite Carry-On Spinner broke after 2.5 years of medium use, flying 20ish flights a year. For a suitcase from one of their more premium suitcase lines, I was disappointed to see this wheel deteriorate so quickly.

Katy MunnUnited States · 1 review · Experienced 2026-02-22 · Posted 2026-02-24

Do NOT buy from this company if you actually want quality products and customer service

Wow, I wish this information would have been more readily available before the purchase of my luggage. TravelPro is recommended everywhere for their high quality and warranty they provide. However, the warranty is a complete sham! Like others have said, after a year, TravelPro not only makes you pay $25 +fees to ship replacement parts, the consumer is expected and required to replace faulty parts themselves. My bag came defective and because I reached out in a year and 4 months they won't send replacement parts unless I pay for shipping. I would never recommend this company and am truly sorry to have had money wasted on a defective product and scam of a "lifetime" warranty. UPDATE: I still haven't received any word from TravelPro on this site or anywhere else or a new handle. Their customer service truly is abhorrent.

Great product design and durability

Great product design and durability. I purchased a carry on a couple years ago, and now a full size. Love the way everything works, from various compartments, system for keeping hang up clothes unwrinkled and easy to use combo lock.