Do NOT buy from this company if you actually want quality products and customer service
Wow, I wish this information would have been more readily available before the purchase of my luggage. TravelPro is recommended everywhere for their high quality and warranty they provide. However, the warranty is a complete sham! Like others have said, after a year, TravelPro not only makes you pay $25 +fees to ship replacement parts, the consumer is expected and required to replace faulty parts themselves. My bag came defective and because I reached out in a year and 4 months they won't send replacement parts unless I pay for shipping. I would never recommend this company and am truly sorry to have had money wasted on a defective product and scam of a "lifetime" warranty. UPDATE: I still haven't received any word from TravelPro on this site or anywhere else or a new handle. Their customer service truly is abhorrent.