Well made. Well tested. Well traveled.
Written by the business, not verified by us.Travelpro® USA (travelpro.com) has a 3.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 32% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the products well-designed and extremely durable, frequently praising the smooth spinner wheels, attractive appearance, and ample packing space for trips. People also note that the official website is very easy to navigate, making selecting items and completing the ordering process completely straightforward. Some reviewers were not happy with customer service, mentioning unhelpful support agents, communication barriers, and frustrating warranty claim experiences that caused headaches. Additionally, buyers shared occasional problems with unexpected shipping delays, receiving incorrect items, or encountering defective products straight out of the box. Others expressed disappointment regarding unexpected extra fees required to process replacements or handle returns smoothly.
Auto-generated from all reviews of this business. For reference only.Prompt responses to order, return and questions.
Thank you so much for your 5-star review! We’re glad to hear our team was able to provide prompt support with your order, returns, and questions—that kind of service is exactly what we aim to deliver. We truly appreciate you taking the time to share your experience!
Great quality. Haven’t fully tested it out yet so can’t provide the best review. Research and reviews pushed my decision to purchase.
Thank you for taking the time to share your feedback regarding your recent experience with our product. We’re so glad to hear the quality has made a great first impression and that the research and reviews helped give you confidence in your purchase. We hope your Travelpro® luggage performs just as well once you’ve had the chance to fully test it out on your travels!
The two luggages that we purchased are of very good quality, it looks like it is very durable and we will use for quite some time. Thank you.
Thank you so much for your 5-star review! We’re thrilled to hear that both pieces are delivering on quality and durability—exactly what we strive for. It’s great to know you’re expecting to get plenty of use out of them, and we truly appreciate your support!
I had a frustrating experience trying to use the military discount advertised on this company’s website through ID.me. I attempted multiple times to verify and apply the discount, but it never worked properly—something I’ve never had an issue with on other sites. In the end, I had to complete my purchase without the discount. While the amount wasn't huge, it’s really about the principle. If you’re going to promote a military discount, it should actually function as intended and be easy to use. I hope the company looks into fixing this process, because it’s disappointing—especially for those of us who have served.
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the trouble you had using the ID.me military discount, especially after multiple attempts. We will definitely escalate this to the appropriate team to investigate further. We will look into your order and have someone review whether we’re able to assist with applying the discount.
portal is very bad, especially generate 2 identical orders. Refused to cancel one even contact Travelpro immediately. Contacted credit and dispute. They insist on ship both order out. Refuse shipment eventually. Will never buy from them directly again even the product seems to be good. Even the Costconext is useless. I rather pay 30% markup with better customer service. Totally worthless.
Thank you for reaching out and bringing this to our attention. We’re sorry to hear about your experience with the duplicate orders and cancellation process. We will have somebody review your case more closely and work toward a resolution.
Thank you so much for your 5-star review! We love hearing that you’re enjoying your bag—it means a lot to us. Wishing you many great trips ahead with it!
Thank you for your review! We’re so glad to hear you’re happy with the quality of your luggage—that truly means a lot to us. We appreciate you choosing Travelpro!
I don’t usually leave reviews, but this experience is worth sharing. I purchased a Travelpro suitcase in March 2024. Within a year, the handle broke. While the company did eventually replace it, it took weeks of back-and-forth with customer service, and I encountered the same kind of resistance and limited offers that I’m experiencing again now. Unfortunately, the replacement suitcase has also failed in under a year—both bottom corners have broken, making it unreliable for travel. This is not normal wear and tear, especially for a brand that positions itself as durable and travel-ready. When I contacted customer service again, I was told the parts are unavailable and was ultimately offered up to a 35% discount toward another purchase. After two failures, being asked to spend more money on the same product line doesn’t feel like a reasonable solution. This experience suggests a larger issue with durability, particularly in high-impact areas like corners, as well as inconsistency in how customer issues are handled. I would strongly caution frequent travelers or anyone checking bags regularly. I had hoped for a better long-term experience from this brand, but unfortunately that hasn’t been the case.
Thank you for taking the time to share your feedback—we’re very sorry to hear about your experience and understand how frustrating this must be. We’d appreciate the opportunity to take another look at your case and see how we can assist further. We will have our team try to locate your ticket with your name provided, and someone will be reaching out to take a second look at your case.
-10 on Customer Service. Refused to honor a Free Shipping of over $99 on an email they sent that day. Had me send all kinds of screenshots and even forwarded the email to them . Refused to honor the Free shipping or forward the number
Thank you for bringing this to our attention—we’re sorry to hear about your experience. We understand how frustrating this must have been, especially after taking the time to provide documentation. We’d like the opportunity to review what happened more closely, so we’ve requested additional information to look into this further and work toward a resolution. We appreciate your feedback and the chance to make this right.
UPS had damaged the suitcase during shipping. Travelpro, stepped up, and shipped me a new bag. A great company and a great product.
Thank you for taking the time to share your feedback—we’re so glad we could help make things right for you! We truly appreciate your kind words and are happy to hear you’re enjoying your new bag. Thanks for thinking of us!
Thank you for taking the time to share your feedback regarding your recent experience with our product. We’re happy to hear your order arrived quickly—fast delivery is always our goal! We appreciate you choosing Travelpro®.
Great service, efficient shipping, daily updates
Thank you for taking the time to share your feedback regarding your recent experience with our product. We’re so glad to hear you enjoyed the efficient shipping and daily updates—that’s exactly the kind of smooth experience we aim to provide. We appreciate your support!
EDIT: After asking them whether there were other options, they are sending me a wheel that they do have in stock. The wheel is a different color from my bag which isn’t ideal. I have several bags from this company, it was highly recommended to me by people who fly a lot. The main reason we bought this bag was for the lifetime warranty. However, the company has been extremely horrible to work with when trying to use the Warranty. I’ve had my oldest bag ( TravelPro Platinum Elite) softside for around six years and recently one of the wheels got damaged and it wobbles now. I tried to use the Warranty and the company told me that it was no longer covered and they don’t have the repair part, even though it was purchased with a lifetime warranty. The quality of the suitcase is great however I can’t recommend this company because they falsely advertise a lifetime warranty and are extremely difficult to work and don’t honor their Warranty
Thank you for taking the time to share your experience—we’re very sorry to hear about your frustration. We understand how important warranty coverage is, especially when that was a key factor in your purchase. We'd like the opportunity to review your case more closely and ensure everything was handled appropriately. We've requested more information so our team can locate your claim and review what happened. We appreciate your feedback and the chance to make this right. Edit: Thank you for providing your information. We've confirmed someone reached out to further assist you.
Worst Customer service to correct there mistake in sending the right tote bag . My issue was never correct. As of April 6 Travel pro says they will send a correct bag ,but Waiting on a shipping tracking # from them ,then I see if its true they sent it
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating it must be to not have your issue resolved, especially when it involves receiving the incorrect item. That’s certainly not the level of service we aim to provide. We've requested additional information so we can review your case in detail and work toward getting this corrected as quickly as possible. We appreciate the opportunity to make this right.
The small discount you offered made the difference between purchasing the suitcase from you versus other sellers. The item came quickly with free shipping and secure packing. Thank you!
Thank you for your review, Carolyn! We’re so happy to hear the discount helped make your decision and that your suitcase arrived quickly with secure packaging. It’s great to know everything came together for a smooth experience—enjoy your new luggage!
Quick order processing and delivery. Flawless return process. Note - I returned a Versapack only because I became aware of the FlightCrew line that is made of a more durable grade ballistic nylon.
Thank you for your review, Michael! We’re so glad to hear your order arrived quickly and that the return process was smooth and seamless. It’s great that you found the FlightCrew line to better fit your needs with its more durable ballistic nylon—we hope it serves you well on many trips ahead!
The case width dimension is just wrong (1 inch shorter than listed when I measured). Others have also mentioned this on Reddit. With this change the bag volume was the same as my current bag. I feel my time was wasted.
Thank you for taking the time to share your feedback regarding your recent experience with our product. We have our team reaching out to assist you directly. We’re sorry to hear that the dimensions did not meet your expectations and understand how frustrating that can be when you’re relying on listed measurements to make a decision.
When a laptop is in the front, it tips over. This is really disappointing!
Thank you for reaching out and bringing this to our attention. We’re sorry to hear about your experience with the bag tipping when a laptop is placed in the front pocket—we understand how disappointing and inconvenient that can be. We have someone from our team reaching out to assist you directly and help find the best possible solution. We appreciate you sharing this feedback with us.
Thank you for your review, Ann! We’re happy to hear you found the case to be sturdy and just the right size—not too big, but still reliable. That balance is exactly what we aim for—enjoy your travels!
Very good product for traveling and so light weight.
Thank you for your review, Cathy! We’re so glad to hear you’re enjoying the lightweight design—having a bag that’s easy to travel with makes all the difference. Wishing you many smooth and enjoyable trips ahead!
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