Away (www.awaytravel.com) has a 4.7 out of 5 rating on OK.one, based on 74 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I registered a complaint about a faulty zip on my medium sage green case on Thursday. On Friday morning I received a notification that I would be getting a replacement suitcase. This brand new case arrived on the Monday morning. This is excellent customer service and I am so happy with the way my complaint was handled so efficiently. This is what you would expect with Away, such a great attitude to keeping customers happy.
Seamless exchange during a warranty claim. I appreciate companies who stand by their products! Not only is the product great, so is the customer service. Thank you.
Great customer service. Parts were warranties and shipped for free. They stand by their products!
Customer service was great. Replacement bag was sent quickly.
Away has the best quality look and functionality of any bag on the market and I have tried many. They also have the best lifetime guarantee so if something should happen you will get seamless resolution. Cannot recommend this brand more…I have all family travel luggage, computer bags and even the travel tennis bag!
Our family has 12 total suitcases and love them. One of the carry on was cracked and side peeling and they replaced it with a brand new bag.
That was the best claim experience i’ve ever had!!!! Thank you so much!
They listened and did what they say they do which is replace a damaged suitcase.
The whole process was seamless, efficient and fast. Part arrived quickly and the repair was very easy to do.
Did not receive the correct color lock. No communication from your customer service team stating the the color lock I have (champagne) is no longer produced in this color). I found this out after having to reach out for a second time.
I appreciate Away's quick and decisive repsonse to my claim.
Terrific customer service. I was so sad when my medium flex suitcase ripped near the bottom, on the flex fabric. I reached out to the company on the app with my receipt. Not a word asked, they sent me a replacement. After being disappointed I was so pleased. Will definitely buy Away again!! Thank you for resolving my problem quickly. Fabulous company!!
Customer service was fast and thorough. Very simple process.
Customer service was quick to respond and rectify the situation.
I bought Away luggage based on Consumer Report reviews. After my first flight I was unable to unlock my luggage. Using the steps provided on the website, I was able to open it but did not lock it for the rest of the trip. When I returned home, I contacted Away support. They responded quickly and had me try a few more ways to get the lock to work. When that proved unsuccessful, they sent a replacement part, which was easy to replace. Overall, I am very satisfied with the quality of the luggage.
I was so impressed by the way this was handled by Away. My bag had a broken zipper and a wheel that got stuck, and they sent me a brand new bag. I was floored by the service provided, the speed in which they provided that customer service, and how Away honored the product warranty. I can’t wait to travel even more with my new bag as my old bag was trusty and took me many places!
74 reviews matching