Away

Great customer service!!

The team was awesome.

The team was awesome. They assisted me in finding my order number because I had purchased in-store and didn't keep the receipt. They then sent the link to file the claim and a little after submitting let me know a new bag was on the way. No fuss, no muss.

Very happy customer

Away responded immediately to my claim and replaced my damaged bag. I travel for work and use my Away bag on a regular basis so the speedy resonse was much appreciated.

Customer service is amazing

Customer service is amazing. I filed a claim, and within 10 minutes I received an email that a new suitcase was on its way.

Away bags and the customer service team…

Away bags and the customer service team are wonderful. I only use Away bags for myself and as gifts to friends and family.

Wow! Incredible Customer service!

Wow. Incredible company with amazing customer service! My order was difficult to track down, and the team was really accommodating and helpful!

Unbelievably great customer service

Unbelievably great customer service! I filed a claim on my bag and in less than 20 minutes received notification that a new one is on the way. Got the bag in the mail 2 days later.

Great customer service help with warranty

Super responsive and efficient team that addressed my warranty issue on a suitcase.

received a replacement for a suitcase I…

received a replacement for a suitcase I had on warranty. Completely hassle-free

Easy to submit claim and replacement…

Easy to submit claim and replacement part came quickly.

I had a bad experience with an airline…

I had a bad experience with an airline and a fantastic experience with Away. A missing wheel at the airport carousel led to me contacting Away for help. They were responsive, prompt and made their warranty not a promise but a reality. Thank you!

Exemplary customer service

After submitting an online claim about a problem with the zippers on my 7-year old Away carry-on, Away processed it almost immediately and sent me a new bag within a few days. This is exemplary customer service.

​I love my Away suitcase for its smooth…

​I love my Away suitcase for its smooth wheels, durability, and smart interior organization, but what truly sets this brand apart is their lifetime warranty. Many companies promise a hassle-free warranty, but Away actually delivers. When I had an issue, the claim process was quick, straight to the point, and hassle-free—no jumping through hoops required. It’s rare to find a brand that honors its word so easily. Worth every dollar.

We had a broken zipper on one side of…

We had a broken zipper on one side of our Medium Flex Suitcase and Away shipped us a brand new replacement suitcase that we received on Saturday. Wonderful customer service from Away.

First class customer service

It was a very easy process and the…

It was a very easy process and the agent opened a claim for me and it was processed quickly and a brand new suitcase shipped. It’s so refreshing to see a company that truly stands behind their product. Great customer service ❤️

Raid response

Raid response to my needs. No problems st all!

Away’s customer service is incredible

Away’s customer service is incredible! Thank you so much for your prompt attention

Their customer service was top notch

Their customer service was top notch. I even made a mistake on my end and they still honored the return. They were prompt and excellent to deal with.

Thank you for the most amazing customer…

Thank you for the most amazing customer service. Your product is superior but it's the way you provide excellent customer service that sets you apart. We were loyal Customers before the LA fires but the way you stepped up during that awful time will never be forgotten. We are loyal customers for life. Thank you.