Travelpro® USA (travelpro.com) has a 3.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 32% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers generally find the products well-designed and extremely durable, frequently praising the smooth spinner wheels, attractive appearance, and ample packing space for trips. People also note that the official website is very easy to navigate, making selecting items and completing the ordering process completely straightforward.
Some reviewers were not happy with customer service, mentioning unhelpful support agents, communication barriers, and frustrating warranty claim experiences that caused headaches. Additionally, buyers shared occasional problems with unexpected shipping delays, receiving incorrect items, or encountering defective products straight out of the box. Others expressed disappointment regarding unexpected extra fees required to process replacements or handle returns smoothly.
Auto-generated from all reviews of this business. For reference only.
What is lower than one star????
I bought a brand new bag Dec 31, 2025 for over $400.00. Used it for one trip during which a wheel broke off.
After many many calls, I was REFUSED a new bag and was sent wheel replacements. No directions, no tool.
My husband and I tried for 1 1/2 hour to figure out how todo it. NO LUCK!!!
DO NOT BUY FROM TRAVELPRO
Reply from Travelpro® USA2026-02-23
Thank you for taking the time to share your experience. We’re very sorry to hear about the issue with your wheel and the frustration you’ve gone through.
We’ve requested additional information through Trustpilot (it’s private) so our team can review your case details. Please provide your order number, ticket number, or the email used for purchase so we can take another look and work toward a better resolution for you.
Thank you for bringing this to our attention — we truly appreciate the opportunity to help make this right.
Got only 1 refund and still waiting on the 2nd refund - both items in same box and arrived to them 2/11/26.
They claim they can't locate the 2nd item and unable to give refund.
Return 2 items of different order numbers. Returned online, got 2 RMA numbers and 1 shipping label. Put both items in 1 box with the printed return label.
Very unprofessional - will not buy from again.
RMA10084312
Order #700101677865
FedEx return received at Travelpro warehouse 2/11/26
Still waiting for refund and they claim that warehouse never received it and unable to give refund - obviously they lost it!!!!
Reply from Travelpro® USA2026-02-18
Thank you for taking the time to share your feedback. We’re very sorry to hear about the confusion and delay regarding your second refund.
We’ve requested additional information through Trustpilot (it’s private) so our team can review both order numbers and the associated RMA details. Please provide your order number, ticket number, or the email used for purchase so we can investigate further and work toward locating and processing the remaining refund.
Thank you again for bringing this to our attention — we appreciate the opportunity to look into this and make it right.
I bought my wife a Travelpro Carry-On on a Woot sale several years ago, and it has been outstanding. When it came time to replace my own trusty carry-on, I didn’t hesitate, I ordered the Platinum® Elite Carry-On Hardside Spinner.
After six trips so far (one 2 stop hop to Mexico and five road trips with lots of bouncing in and out of Airbnbs), this bag has been flawless. It’s lightweight, extremely durable, and feels rock solid. The spinner wheels are smooth, the build quality is obvious, and it still looks great despite real world travel abuse.
This is luggage that’s clearly designed by people who actually travel. I’m impressed enough that my next purchase will be the matching checked bag. Highly recommended.
Reply from Travelpro® USA2025-12-23
Thanks so much for the 5 stars, Fred! We’re thrilled to hear your Platinum® Elite Carry-On Hardside has handled multiple flights to Mexico and road trips like a champ—smooth wheels, rock-solid build, and still looking great. We love that you’re eyeing the matching checked bag next; if you’d like sizing or color tips to complete the set, we’re happy to help. Safe travels! ✈️
We ordered 4 pieces of luggage and paid for standard overnight delivery of $150. Only three of the bags arrived the following day. When I contacted customer service the gentleman while nice did not know anything. I finally cancelled the last bag and ordered a replacement from Amazon for my trip. I await a refund of the shipping cost for the missing bag
Reply from Travelpro® USA2025-10-21
First and foremost, we’d like to sincerely apologize for the inconvenience with your overnight shipment. We understand how frustrating it is when all items don’t arrive together—especially before a trip. Our Customer Service team will review your order and follow up with you to resolve. Thank you for bringing this to our attention.
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