Replacement Parts Aren't Free
Disappointed that I had to pay $27.56 in both shipping and taxes for replacement parts, despite the "Travelpro will cover the expense of shipping the repaired or replacement bag back to you." As you can see from multiple other reviews, they have clearly gotten this feedback long before but have not addressed it. Furthermore, I live downtown in a major city that only had repair centers 1-1.5 hrs one way in the suburbs. I reached out to local luggage repair centers downtown who confirmed they were denied TravelPro repair status because they also supported Briggs and Riley. The front wheel of my Travelpro Platinum Elite Carry-On Spinner broke after 2.5 years of medium use, flying 20ish flights a year. For a suitcase from one of their more premium suitcase lines, I was disappointed to see this wheel deteriorate so quickly.