Quality control issues. Deceptive review process.
Travelpro’s website will absolutely not allow me to write a review even though I bought through their website and I’m a verified customer. I now believe their high reviews are deceptive. I clicked on the email link they sent, I tried their website. Nothing. Impossible to review so here’s my review on this public website: Their platinum elite business laptop backpack, which cost $245, arrived with a lopsided logo. Normally I don’t care about those little things but for $245 that is a serious quality control issue because it’s so obvious and it cheapens an expensive bag. To top it off, it says customer service will help you with an exchange, but they don’t do exchanges. You have to buy it again and return the other one. To top it off, I believe the review process is deceptive.I’m really not happy with them. Edit 5/29: they replied below, so if anyone reads this, it would look like they possibly reached out, but they did not, even though I gave them the information they asked for.