Poor Manufacturing Quality and Inadequate Customer Service a
For an expensive brand like a TravelPro suitcase you would expect a better quality product. I purchased my first TravelPro suitcase 20 years and I just retired it. Travel Pro's new suitcases are cheaply made. I bought a Medium Size Crew Classic for an upcoming trip and the zipper does not open and close smoothly. I contacted customer service, and it was the worst experience. She was illiterate, did not understand what I was saying or asking and reading from a script. She was unable to answer any questions out of the ordinary. Most frustrating, she refused to transfer me to a supervisor and kept putting me on hold. She wanted me to send a pictures of the suitcase and send me a replacement part. How is this even going to help! I was hoping to speak with a supervisor to expedite the process. Everything is handled online. I am returning this suitcase and getting another brand. Guess this long-term, loyal TravelPro customer is done!