Wheels Break Constantly
We have two Travel Pro Crew Classic carry-on spinner suitcases bought in 2022. Though we don’t travel often, we were happy with the how much these cases held for the size, and how easily they rolled. However, on only our third trip using these cases, two wheels broke off on one case and one wheel broke on the other. The airline compensated us, and after some effort with Travel-Pro’s customer service, we got replacement wheels. On our next trip, another wheel broke off. This time we replaced the wheel, but Travel-Pro also sent us a new, similar suitcase because they were out of wheels! On this our fourth trip with these cases, yet another wheel broke off. Now we are afraid to use either the repaired cases or the brand new replacement case. Luckily, each time the wheels broke on our return home, but had they broken on arrival at our destination we would have been lugging non-rolling suitcases through city streets and foreign airports. The wheels are obviously a weak spot in an otherwise fine piece of luggage, but the cases are useless to us if they don’t roll, or even if we fear they won’t roll.