Deceptive warranty policy! Astronomical shipping charges!
I submitted a warranty claim due to defective stitching of the zipper and Travelpro agreed to replace my bag but charged me $50 for shipping the replacement! Unbelievable! I used to think that Travelpro stood by their products. The most frustrating thing is that the warranty policy states that they will replace defective bags at their expense! So why am I footing a $50 expense for a replacement?! From their warranty policy on their website: "If you have a problem with the functional performance of your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it with a product of comparable value, if in our sole discretion repair is not feasible) at our expense." In a lengthy email exchange with customer service, I was then gaslit about their policy. They tried to make me think I was crazy for believing that Travelpro would actually replace the bag at their expense. Extremely frustrating, especially since I've consistently recommended their products to family and friends. Do not trust this company! They do not honor their stated warranty policy! Now I have to retract my recommendations and get the word out about how my trust was misplaced.