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Travelpro® USA

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104 条评价

3.4104 条评价
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关于 Travelpro® USA

数据更新
网站
travelpro.com
分类
购物与时尚
所在地
美国
状态
待认证
近 12 个月
104 条评价
差评回复率
98%(40/41 条)
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商家自述

制作精良。经过充分测试。旅行得很好。

以上内容由商家自行提供,未经平台核实。

Travelpro® USA靠谱吗?

Travelpro® USA(travelpro.com)在 OK.one 的综合评分为 3.4 分(满分 5 分),基于本站收录的 104 条用户评价,属于购物与时尚分类,口碑一般。评价两极分化:59% 给出 4 星及以上,同时 32% 打了 1 星;商家回复了 98% 的差评;评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-12。

评价综述

AI 生成

大多数评论者对他们的整体体验感到满意。消费者普遍认为这些产品设计精良且极其耐用,经常称赞其光滑的万向轮、美观的外观以及充足的旅行包装空间。人们还注意到,官方网站非常易于浏览,使得选择商品和完成订购过程变得完全简单。 一些评论者对客户服务并不满意,提到无用的支持代理、沟通障碍以及令人头疼的令人沮丧的保修索赔经历。此外,买家也偶尔会遇到意外的运输延误、收到不正确的商品或开箱后发现有缺陷的产品等问题。 Others expressed disappointment regarding unexpected extra fees required to process replacements or handle returns smoothly.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

品质优良

质量很好。尚未完全测试,因此无法提供最佳评论。 研究和评论推动了我的购买决定。

Travelpro® USA 回复2026-05-04

Thank you for taking the time to share your feedback regarding your recent experience with our product. We’re so glad to hear the quality has made a great first impression and that the research and reviews helped give you confidence in your purchase. We hope your Travelpro® luggage performs just as well once you’ve had the chance to fully test it out on your travels!

我们购买的两个行李箱是...

我们购买的两个行李箱质量非常好,看起来很耐用,我们会使用相当长的一段时间。谢谢。

Travelpro® USA 回复2026-05-04

Thank you so much for your 5-star review! We’re thrilled to hear that both pieces are delivering on quality and durability—exactly what we strive for. It’s great to know you’re expecting to get plenty of use out of them, and we truly appreciate your support!

ID.me 不起作用

我在尝试通过 ID.me 使用该公司网站上广告的军事折扣时经历了一次令人沮丧的经历。我多次尝试验证并应用折扣,但始终无法正常工作——我在其他网站上从未遇到过问题。 最后,我不得不在没有折扣的情况下完成购买。虽然金额不大,但是却很关乎原则。如果您要促销军事折扣,它实际上应该按预期发挥作用并且易于使用。 我希望公司能够考虑修复这个流程,因为它令人失望——尤其是对于我们这些曾经服务过的人来说。

Travelpro® USA 回复2026-05-04

Thank you for reaching out and bringing this to our attention. We sincerely apologize for the trouble you had using the ID.me military discount, especially after multiple attempts. We will definitely escalate this to the appropriate team to investigate further. We will look into your order and have someone review whether we’re able to assist with applying the discount.

门户网站很糟糕

门户网站非常糟糕,尤其是生成2个相同的订单。 拒绝取消,甚至立即联系Travelpro。 联系信用和纠纷。 他们坚持将两份订单都发货。 最终拒绝发货。 即使产品看起来不错,也不会再直接从他们那里购买。即使 Costconext 也没用。 我宁愿支付 30% 的加价来获得更好的客户服务。 完全没有价值。

Travelpro® USA 回复2026-05-04

Thank you for reaching out and bringing this to our attention. We’re sorry to hear about your experience with the duplicate orders and cancellation process. We will have somebody review your case more closely and work toward a resolution.

两年内两次失败——令人失望的耐用性和支持

我通常不会留下评论,但这次经历值得分享。 我于 2024 年 3 月购买了一个 Travelpro 行李箱。不到一年,手柄就坏了。虽然该公司最终确实更换了它,但我与客户服务进行了数周的来回沟通,我遇到了同样的阻力和有限的报价,就像我现在再次遇到的那样。 不幸的是,替换的行李箱在不到一年的时间里也出现故障——两个底角都坏了,导致旅行不可靠。这不是正常的磨损,特别是对于一个将自己定位为耐用且适合旅行的品牌而言。 当我再次联系客户服务时,我被告知这些零件缺货,并最终为我提供了高达 35% 的折扣以供再次购买。在两次失败之后,被要求在同一条产品线上花更多的钱似乎不是一个合理的解决方案。 这一经验表明,耐用性存在更大的问题,特别是在角落等高影响区域,以及客户问题处理方式的不一致。我强烈警告经常旅行者或定期检查行李的人。 我本来希望从这个品牌获得更好的长期体验,但不幸的是事实并非如此。

Travelpro® USA 回复2026-04-24

Thank you for taking the time to share your feedback—we’re very sorry to hear about your experience and understand how frustrating this must be. We’d appreciate the opportunity to take another look at your case and see how we can assist further. We will have our team try to locate your ticket with your name provided, and someone will be reaching out to take a second look at your case.

-10 客户服务

-10 客户服务。他们当天发送的电子邮件中拒绝兑现超过 99 美元的免费送货。让我发送各种截图,甚至将电子邮件转发给他们。拒绝兑现免运费或转发号码

Travelpro® USA 回复2026-04-16

Thank you for bringing this to our attention—we’re sorry to hear about your experience. We understand how frustrating this must have been, especially after taking the time to provide documentation. We’d like the opportunity to review what happened more closely, so we’ve requested additional information to look into this further and work toward a resolution. We appreciate your feedback and the chance to make this right.

Travelpro 照顾我

UPS 在运输过程中损坏了手提箱。 Travelpro 挺身而出,给我寄了一个新包。一个伟大的公司和一个伟大的产品。

Travelpro® USA 回复2026-04-16

Thank you for taking the time to share your feedback—we’re so glad we could help make things right for you! We truly appreciate your kind words and are happy to hear you’re enjoying your new bag. Thanks for thinking of us!

终身保修的虚假广告

编辑:在询问他们是否还有其他选择后,他们给我寄了一个他们有库存的轮子。轮子的颜色与我的包的颜色不同,这不太理想。 我有几个这家公司的包,经常坐飞机的人强烈推荐给我。我们购买这款包的主要原因是终身保修。然而,在尝试使用保修时,与该公司合作非常糟糕。我使用最旧的包(TravelPro Platinum Elite)软面已经有大约六年了,最近其中一个轮子损坏了,现在开始摇晃。我尝试使用保修,公司告诉我,它不再受保修范围,而且他们没有维修零件,即使它是有终身保修的。手提箱的质量很好,但我不能推荐这家公司,因为他们错误地宣传终身保修,而且工作起来非常困难,而且不履行保修

Travelpro® USA 回复2026-04-03

Thank you for taking the time to share your experience—we’re very sorry to hear about your frustration. We understand how important warranty coverage is, especially when that was a key factor in your purchase. We'd like the opportunity to review your case more closely and ensure everything was handled appropriately. We've requested more information so our team can locate your claim and review what happened. We appreciate your feedback and the chance to make this right. Edit: Thank you for providing your information. We've confirmed someone reached out to further assist you.

最差的客户服务需要纠正……

最糟糕的客户服务纠正了发送正确手提袋的错误。我的问题从来都不正确。截至 4 月 6 日,旅行专业人士表示他们将发送正确的行李,但正在等待他们发​​送的运输追踪信息,然后我看看他们发送的行李是否属实

Travelpro® USA 回复2026-04-06

Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating it must be to not have your issue resolved, especially when it involves receiving the incorrect item. That’s certainly not the level of service we aim to provide. We've requested additional information so we can review your case in detail and work toward getting this corrected as quickly as possible. We appreciate the opportunity to make this right.

你提供的小折扣使得……

您提供的小折扣决定了从您那里购买手提箱与从其他卖家那里购买手提箱之间的差异。 该商品很快就到了,免费送货,包装安全。 谢谢你!

Travelpro® USA 回复2026-04-02

Thank you for your review, Carolyn! We’re so happy to hear the discount helped make your decision and that your suitcase arrived quickly with secure packaging. It’s great to know everything came together for a smooth experience—enjoy your new luggage!

快速订单处理和交付

快速订单处理和交付。完美的退货流程。注意 - 我退回 Versapack 只是因为我意识到 FlightCrew 系列是由更耐用的弹道尼龙制成的。

Travelpro® USA 回复2026-04-02

Thank you for your review, Michael! We’re so glad to hear your order arrived quickly and that the return process was smooth and seamless. It’s great that you found the FlightCrew line to better fit your needs with its more durable ballistic nylon—we hope it serves you well on many trips ahead!

表壳宽度尺寸是错误的......

表壳宽度尺寸是错误的(比我测量时列出的短 1 英寸)。其他人也在 Reddit 上提到了这一点。经过此更改,包的体积与我当​​前的包相同。我觉得我的时间被浪费了。

Travelpro® USA 回复2026-04-02

Thank you for taking the time to share your feedback regarding your recent experience with our product. We have our team reaching out to assist you directly. We’re sorry to hear that the dimensions did not meet your expectations and understand how frustrating that can be when you’re relying on listed measurements to make a decision.

关于将笔记本电脑放在前面口袋中的提示

当笔记本电脑放在前面时,它会翻倒。这真是让人失望啊!

Travelpro® USA 回复2026-04-02

Thank you for reaching out and bringing this to our attention. We’re sorry to hear about your experience with the bag tipping when a laptop is placed in the front pocket—we understand how disappointing and inconvenient that can be. We have someone from our team reaching out to assist you directly and help find the best possible solution. We appreciate you sharing this feedback with us.

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