Travelpro® USA

Thank you for taking the time to share your experience. We’re very sorry to hear about the issue with your wheel and the frustration you’ve gone through. We’ve requested additional information through Trustpilot (it’s private) so our team can review your case details. Please provide your order number, ticket number, or the email used for purchase so we can take another look and work toward a better resolution for you. Thank you for bringing this to our attention — we truly appreciate the opportunity to help make this right.

Thank you for taking the time to share your feedback. We’re very sorry to hear about the confusion and delay regarding your second refund. We’ve requested additional information through Trustpilot (it’s private) so our team can review both order numbers and the associated RMA details. Please provide your order number, ticket number, or the email used for purchase so we can investigate further and work toward locating and processing the remaining refund. Thank you again for bringing this to our attention — we appreciate the opportunity to look into this and make it right.

Thanks so much for the 5 stars, Fred! We’re thrilled to hear your Platinum® Elite Carry-On Hardside has handled multiple flights to Mexico and road trips like a champ—smooth wheels, rock-solid build, and still looking great. We love that you’re eyeing the matching checked bag next; if you’d like sizing or color tips to complete the set, we’re happy to help. Safe travels! ✈️

First and foremost, we’d like to sincerely apologize for the inconvenience with your overnight shipment. We understand how frustrating it is when all items don’t arrive together—especially before a trip. Our Customer Service team will review your order and follow up with you to resolve. Thank you for bringing this to our attention.