Atrocious Customer Service for the Price
I have had nothing but negative customer service experiences with this company and it has been maddening. It’s weird too because I just traveled to Europe and back with their products and loved them, got home and decided to add another bag to the set and am snarled in the same terrible customer service morass as last time (first time, ordered set in one color — bag came wrong color; this time, ordered in wrong color, IMMEDIATELY recognized it, called customer service seconds later, “yes I see your order, unfortunately we can’t cancel or modify existing orders … you’ll need to wait for it to come in and then you can return it.” “Wait doesn’t that just cost us both extra time and money?” “Probably.”