Customer service experience
I ordered a couple travel pro luggage sets. They were supposed to be 2 medium checked bags and 3 carryons. Unfortunately i ordered the large checked bag. My fault. I went to return the set as requested by travelpro customer service. They told me it was typical to send the return with 2 RMAs due to there being 2 suitcases. They also said i could send them in 1 box, which I did. Only 1 RMA was processed. Speaking with customer service has been a nightmare as they don't seem to understand what I am needing or asking. Not sure the second RMA will ever be processed. It has been frustrating for sure. The suitcases themselves are fantastic, but customer service has made for a very negative experience.