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ontevreden klant

比利时

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Mars Hydro

Its been 2 weeks trying to mail CS and…

Its been 2 weeks trying to mail CS and and no useful answer out of them, aside from the automated google translate replies ''we do not have spare parts nor do we plan on providing those for customers'' I just want a spare cable for a VG80 lamp, not buy a 2nd hand set for 30% off as they offered me... and they removed my 1star review on their website so it doesnt show.. Edit: i HAVE NOT received any emails from mars hydro since original 1 star review to help me sort out this problem... their comment on this post is a false one or automated lie

2023-12-04有帮助 2
Mars Hydro

do not buy mars hydro

ordered 6sept, didnt arrive till mid oct while they claimed those articles were in stock, but in reality they were waiting on a container from china with stock, and they refuse to help me find extra cables for a vg80 lamp system, which makes no sense to not sell spare parts or replacement cables. customer support simply does not answer my mails asking for other chinesium brands to help me get both vg80 lamps working on different shelves..

2023-11-27