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Ian G

英国

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SMOK

Smok Nord 5

My first Smok vape was good. I was happy. It eventually died. Since then I have experienced a decreasing quality in design, culminating in this latest dire edition the Nord 5. While the vape experience itself is what you'd expect, the design of the tank is dreadful. Filling is horrendous as the opaqueness makes it almost impossible to see when it is filling up. Not that that would make any difference as, the actual process of filling it even half way causes leaks all over. The design is terrible. When the tank is getting close to needing refilling there are also leaks. I contacted customer service about these issues and was absolutely disgusted by the response I received. They practically gave me a step by step guide on how to fill a vape tank. Not only was this extremely patronising but they were dodging any responsibility by pushing the blame back onto the customer, who, apparently, doesn't know how to fill a vape tank. I will never buy from Smok again. Disgusted with their products and their customer service.

2023-11-01