We are retail store that introduced…
**Update** I am editing my previous review since Jord has responded. It is not singular to the Cora watch. It has been several of their models that we have fixed in-house since the Cora incident. The most recent is the Meridian line which I will add that I did email Jord support and I received a response to this review before I received a response to my support email. We will happily provide the list of watches that have been repaired in-house on this review if needed. It isn't just a singular incident with this company. Don't just trust my review but do the research for yourself. I will also add that I decided to leave this review at this point as it has become frustrating that we must deal with the Jord customer services issues in house as we did not have the support of the company. We are retail store that introduced Jord in our inventory line in 2019. We are a small mom and pop. We met with Mike Bluestone personally. We loved their product and loved supporting a local business. Everything was great the first couple of years until it was not. We have seen mechanical failures with these watches in the short timespan that we have sold them. We were promised by Mike that the product would be backed and all customer services issues would be resolved. This has not been the case. In fact, Mike is no longer an active business partner and I had the unfortunate pleasure of speaking with Salman Shah. This phone conversation did not go well and it took weeks to even get the first call. I do NOT recommend this company. The movements are cheap Chinese knockoffs. We have an in-house watchmaker who has been able to repair all the mechanical failures in-house without the assistance of Jord. They basically told us sorry we can't help you. Who doesn't have the parts to repair their $425 watches?? Save yourself from this company and do not buy from them. I can only imagine the lack of customer service from a consumer if they treat their business partners as they have done us. If you look up Salman Shah and Mike Bluestone on LinkedIn you will see that they have several business affiliations. Maybe they need to focus more on a few and fix the customer service issues.