Terrible Communication & Refund Process
I believe this is my first negative review, but after more than a month of trying to get a refund, I feel obligated to share my experience. On 6/16, I ordered about $195 worth of gifts for a bride and groom. I received an order confirmation, but never received a shipping update or any other communication. On 7/3, I reached out for an update and was told "some" items had been delivered and the rest would arrive in 3–5 days. That wasn't true. By 7/18, the couple had received only one $30 item. That's when I requested a refund. Only then was I told one item had been lost in transit and two others were out of stock—something no one had communicated before, even though they were in stock when I placed the order. I repeatedly requested a refund, not store credit. On 7/19, I was told a refund was being processed. By 7/26, nothing. On 7/28, I was told I'd receive $135.57 back. When I asked for a breakdown of that amount, I was told today that my refund would actually be $30. The lack of communication, constantly changing information, and month-long effort just to get a straightforward refund has been incredibly frustrating. I can't recommend purchasing through WithJoy based on this experience.